Operations Administrator

Operations Administrator Renewal by Andersen of Central Virginia - 3.3 Roanoke, VA Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Microsoft Excel Microsoft Outlook Clerical experience Full Job Description WE ARE Renewal by Andersen of Roanoke is seeking an Operations Administrator to support our growing Operations Division. If you're detail-oriented, process-driven, and thrive on organizing people and information - this is your chance to be the behind-the-scenes powerhouse that keeps everything running smoothly.

OUR CULTURE

We believe people are the heart of what we do. Our team is built on a foundation of integrity, trust, and teamwork - with a shared goal of delivering an exceptional experience for our customers and each other. Every role at Renewal by Andersen has purpose, and every team member contributes to our success.

POSITION PURPOSE

The Operations Administrator supports the Operations Manager and broader leadership team by ensuring our operational systems, processes, and documentation stay organized, efficient, and compliant. You'll work across departments to audit workflows, support data tracking, and ensure smooth communication between Operations, Sales, and Accounting . You won't manage people - but you'll definitely manage processes, systems, and priorities with precision.

YOUR ROLE

Administrative SupportOrganization Provide daily administrative support to the Operations Leadership , including task tracking and follow-ups. Maintain organized digital and physical records for all Operations departments. Keep an accurate directory of regional team contacts for easy access by leadership. Process AuditingCompliance Audit administrative workflows across departments (Installation, Service, Project Management, etc.) for compliance. Flag inconsistencies, missing documentation, or inefficiencies and report to leadership. Support the creation and maintenance of standardized forms, checklists, and templates. SystemsReporting Learn and use systems like RForce , Qlik , and other CRMs or reporting platforms. Pull regular reports to validate that operations metrics are being tracked accurately. Summarize key insights and provide data to support coaching and decision-making. Cross-Departmental Coordination Act as a bridge between Operations, Sales, and Accounting , ensuring everyone is aligned. Support leaders with interdepartmental administrative tasks and follow-ups. Track outstanding action items and ensure they're completed on time. Support to Operations Leadership Assist the Operations Manager , Production Manager , Director of InstallationPM , Service Supervisor , and other leaders with administrative tasks. Keep leadership informed about critical deadlines, updates, or required actions.

QUALIFICATIONS

Required Proven administrative experience in an operations or multi-department setting. Strong organizational skills with high attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Clear written and verbal communication skills. Ability to work independently, prioritize, and maintain confidentiality. Pr eferred Experience with CRM/reporting tools (RForce, Qlik, or similar). Administrative background in construction, service, or installation-based businesses. Familiarity with Renewal by Andersen's systems and workflows.

WORKING CONDITIONS

Primarily office-based with occasional site visits. Frequent use of computer systems and standard office equipment. May include extended hours during peak periods or deadlines.

PERFORMANCE METRICS

Accuracy and timeliness of reports and documentation. Compliance with administrative standards across departments. Organization of files, directories, and departmental records. Responsiveness and clarity in internal communications.

Benefits Include:

Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Training and professional development opportunities Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition. From training, hands-on learning, internalexternal social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it! If you're looking for a place to growchallenge yourself to become your best, you've found the perfect company! Apply today!