An Operations Supervisor manages daily operations and activities for a company or organization. Primarily involved in supervising and coordinating the activities of front-line employees such as monitoring work progress, providing training, and ensuring compliance. Has authority over the work of their team members but typically reports to higher-level management.
Coordinates and oversees the daily operations of assigned fixed route and paratransit transportation services including dispatching and transit operation. Monitors service and operator performance, prepares daily work assignments, investigates accidents and incidents. Participates in operator training, dispatching, scheduling transportation services, and road supervision of transit services. Supervises and evaluates the performance of assigned personnel.
JOB DUTIES/RESPONSIBILITIES
Schedule, assign and monitor operators and equipment on an assigned shift and ensures that all routes are covered Receive and respond to reports or requests for operator replacement, vehicle change-outs, and mechanical failures, repairs needed and other problems Promptly inform other departments regarding any accidents, delays, equipment failure, and other incidents that may affect service Receive and respond to operators' concerns regarding working conditions and safety issues Coordinate the scheduling of vehicles with the Maintenance Department to ensure the most efficient utilization of transit vehicles Assist in restoring and maintaining service and schedule when interrupted Add vehicles and alert operators to route and service changes Assist Operations Manager as required Assist in developing operating procedures and methods for accomplishing functions and tasks in a timely and cost-effective manner within limits of departmental policies, procedures, and budget Participate in schedule development, compiling and reporting ridership and fares data, and monitoring or updating manual and computerized information systems Coordinate the interaction between Fixed Route service and Paratransit service Serve on department and agency committees and work groups as requested Assist in route studies and gather assigned statistics on route structure Supervise and evaluate the performance of assigned personnel Monitor daily operations for adherence to established policies and procedures Ensure that work is performed efficiently and according to appropriate guidelines, procedures, and regulations Participate in grievances and disciplinary actions of operators as needed Perform various road supervision duties including time checks and on-board ride-along Observe and report safe and unsafe driving practices or conditions, rider relations and schedule adherence Counsel, motivate and develop quality coach operators Perform coach operator performance evaluations Administer discipline according to Agency policies Participate in hiring, transfer, and other employment decisions Respond to and assist in the investigation of accidents and incidents including documenting of accident scenes, interact with law enforcement officers and evaluate operators for fitness of duty Perform appropriate investigations and reports regarding public comments Prepare and maintain periodic records and reports related to personnel, accidents and incidents, trip sheets, and other information Maintain confidentiality of information as appropriate ensuring compliance in all areas of ADA rules and regulations as related to the position Maintain appropriate operations records and reports as required Monitor operator time-keeping duties and daily sheets to report concerns appropriately Maintain adequate quantities of appropriate forms and supplies for operations Assist with operator training program Conduct post-accident training, defensive driving, refresher, and other training as appropriate Communicate with other agency personnel to resolve problems, coordinate activities and exchange information Respond to customer comments and concerns or refer to appropriate department May be required to make oral presentations to service clubs, community groups and meet with business and community leaders Operate any transit vehicle to cover system operations as needed; perform operator duties and other assignments as required by illness, vacation, or personnel shortages May be required to serve as a designated emergency responder during disasters and/or emergencies Perform other related duties as assigned
MINIMUM QUALIFICATIONS
Any equivalent combination of education and experience that provides the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be: Associate degree in management, public administration or another job-related field Training in business administration, supervisor, or related field Three years of increasingly responsible public transit experience Valid Washington State Commercial Driver's License (CDL) Class B Maintain acceptable driving record
BENEFITS
All employees are eligible to receive: Medical Dental Vision Life Insurance Paid Holidays Employee Assistance Program Free Bus Pass General Leave Department of Retirement Systems PERS2 or PERS3 enrollment Voluntary Flexible Spending Account Benefits begin the first day of the month following the date of hire. After an offer of employment has been made, an applicant must pass a pre-employment drug test and pre-employment Department of Transportation (DOT) physical exam certified by a medical examiner in accordance with the Motor Carrier Safety Regulations parts 391.41-391.349.
TO APPLY
Submit application packet. An application packet is available online at www.skagittransit.org/careers or in person at 600 County Shop Lane, Burlington, WA 98233. Please read application packet thoroughly and fill out packet completely. Incomplete packets will not be considered. Skagit Transit is an Equal Opportunity Employer and Drug-Free Business
