Intake and brief quality Run the intake queue day to day, triaging incoming requests and keeping the queue current and accurate. Hold the bar on brief quality, pushing back on incomplete or unclear briefs before work is scheduled. Work with requesters to sharpen scope, deliverables, and timing so projects start with a clear definition of done. Support estimating, purchase-order processing, and invoice reconciliation in partnership with finance. Manage the freelance roster, including sourcing, onboarding, rate management, and performance feedback. Coordinate contracts and onboarding logistics so freelance talent is productive quickly. Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 2+ years of marketing operations, program management, project management, or related experience OR equivalent experience. 5+ years of experience in creative operations, studio operations, project management, or agency traffic management, or equivalent experience. Hands-on experience with a work management platform such as Workfront, Asana, Wrike, or Airtable. Experience in an in-house creative studio or a creative agency, supporting designers, writers, and producers. Administrator-level ownership of a work management platform, including building templates, workflows, and reports. Experience with resource and capacity planning across concurrent projects and competing priorities. Experience tracking project budgets and managing freelance rosters, rates, and onboarding. Familiarity with digital asset management, review and approval tooling, and creative production workflow. Experience applying AI or automation to reduce manual operational and reporting work.

Excellent written and verbal communication, with the confidence to push back constructively on incomplete requests.