Job Summary The Area Manager oversees on-ground operations for one or more locations within a dedicated account, leading local teams and serving as the primary point of contact for the customer at the location level. This role owns people management, operational decision-making, and customer relationships within their area. Key Responsibilities Own operational performance across assigned location(s), including on-time performance, safety, and cost efficiency Manage and develop staff, providing coaching and performance management to support day-to-day execution Serve as the primary point of contact for the customer at the location level, resolving service issues and strengthening the relationship Make staffing, scheduling, and operational decisions to meet account requirements and customer expectations Partner with the Senior Operations Manager on account-wide strategy, escalations, and reporting Identify and address the underlying cause of ongoing operational issues to prevent them from resurfacing Set clear expectations with Supervisors and staff, and follow up regularly to keep people accountable Ensure compliance with DOT, FMCSA, and company safety standards across the location(s) and coaching drivers on at-risk behaviors caught on dash cameras Qualifications Education and Experience 3-5 years of experience in trucking or transportation operations, including experience leading supervisors or hourly staff Experience managing customer relationships in a dedicated account environment preferred Licensure/Certifications (if applicable) None required Knowledge, Skills, and Abilities Strong understanding of dispatch, routing, and driver management practices Ability to manage multiple locations/teams and prioritize competing demands Strong leadership, coaching, and people-management skills Ability to build customer relationships and resolve service issues Working Conditions and Physical Requirements Primarily works across location(s) within an assigned area, with regular travel between sites; may require occasional evening, weekend, or on-call availability to support 24/7 operations

Pay:

$70,000.00 - $850,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person