Order Entry/Customer Service Associate Dovetail Furniture and Designs Los Angeles, CA Job Details Full-time From $21 an hour 2 hours ago Benefits Disability insurance Health insurance Paid time off Vision insurance Employee discount Life insurance Retirement plan Qualifications Computer operation Spanish Written communication Customer communication Teamwork Email customer support Interpersonal skills Microsoft Office High school diploma or GED Problem-solving Computer skills Productivity software Communication skills Email support Client interaction via phone calls Full Job Description

ABOUT DOVETAIL

Founded in 1992 in Los Angeles, California, Dovetail Furniture is a furniture and household accessories wholesaler. It is a family-owned and operated company. Dovetail Furniture designs its furniture and accessories collection in Los Angeles, manufactures its products in many countries around the world, and then sells and distributes its collection to furniture stores and designers in the United States, as well as a handful of other countries in the Americas. Dovetail Furniture is known for its trendy, warm and design-forward collections. It also prides itself for having a diverse staff, working in a welcoming and professional environment. Our Culture We put a lot of effort into hiring the best people, allowing us to have a group of individuals with similar objectives - employees that are always looking to improve themselves and help push the company forward. We work openly and cross-functionally because it enables us to build relationships together and win as a team. We believe in a culture that promotes collaboration, emphasizes an atmosphere of innovation, and encourages nothing but positivity.

• Be Innovative and Creative
• Discuss New Ideas, Contributions and Share Feedback
• Celebrate Daily Victories and Company Victories
• Think Win/Win and Synergize
• TEAM first

ABOUT THE JOB

Dovetail Furniture is looking for a collaborative Data Entry Associate/Customer Service Representative to serve as an enthusiastic bridge between the company and its customers. The primary responsibilities of this role include entering customer information and sales orders, processing orders, and providing customers and sales representatives with order status and product information. The ideal candidate will have a keen eye for detail, excellent communication skills, and the ability to work effectively as part of a team. This is an entry-level opportunity with a growing and dynamic furniture company Core responsibilities Answer incoming customer and sales representative calls, chats, and emails regarding order status, account information, and product information. Process sales orders for shipping and payment. Maintain a high level of professionalism with customers and establish a positive rapport with every interaction. Update customer, account, and sales order information in our system. Partner with internal departments to gather information and assist with customer and sales representative inquiries Assist with resolving customer questions and issues in a timely and professional manner.

REQUIRED QUALIFICATIONS

At least 1-2 years of customer service experience. High school diploma or GED required. Excellent computer skills and proficiency with Microsoft Office. Ability to learn and work with new computer programs and systems. Strong multitasking skills, with the ability to answer phones, respond to chats, and reply to emails in a timely manner. Excellent verbal and written communication skills. Positive attitude, willingness to learn, and a desire to go the extra mile. Ability to remain professional and courteous when working with customers. Strong problem-solving skills. Ability to work effectively under pressure. Spanish speaking is a plus.

BENEFITS

Healthcare Packages Retirement Plan Vacation and Sick Time Life and LTD Insurance Employee Discounts Job Type:

Full-time Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person