Full Job Description Job Title:

Claim Associate Evolutions Flooring is one of the largest hardwood flooring designers and importers in North America. We are a marketing-focused, innovative, and fast-growing company that supplies premium flooring solutions to distribution businesses, the Home Depot and the hospitality industry. We are seeking a highly motivated and detail-oriented Claim Associate to join our dynamic team.

Key Responsibilities:

Process product claims, maintain accurate documentation, and communicate quality details between the U.S. team and factories/QCs
Monitor quality issues and serve as the primary point of contact with sales, factories, and quality control teams
Manage logistics and documentation for product returns in coordination with warehouses and factories
Order repacking materials and coordinate the repacking program with warehouse teams
Request, review Lacey Act documents from factories as required
Support sample shipping programs

Qualifications:

Bilingual in English and Mandarin (required)
Self-motivated with a strong sense of ownership and a willingness to go the extra mile
Exceptional attention to detail
Strong organizational skills with the ability to multitask effectively
Excellent communication skills—able to explain complex details clearly and concisely
Experience in inventory or warehouse management is a plus
Proficiency in

Microsoft Office What We Offer:

Competitive salary and benefits package
401(k) with company matching, health, dental, and vision insurance, paid vacation, and flexible emergency leave
Opportunity to grow with a fast-growing industry leader
Fun and engaging company events
Ample free parking
Beautiful office location at

Oyster Point Marina Pay:

From $70,000.00 per year

Benefits:

Health insurance Paid time off Vision insurance

Work Location:

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