Order Entry & Support Specialist

Order Entry & Support Specialist Position Summary:

Seeking a detail-oriented and dependable Order Entry & Support Specialist to join our team. This role is responsible for processing customer orders accurately and efficiently while providing support across logistics, routing, and customer service functions.

Key Responsibilities:

Enter customer orders accurately, including special instructions and time specifications Manage EDI transactions and order processing through systems such as Mapadoc or similar Send order acknowledgments and shipping paperwork as required Utilize customer portals to retrieve purchase orders and request routing Track orders and follow up on missed pickups or backorders Create and manage shipping documents, including daily shipping manifests and packing slips Provide phone and email support during peak periods Maintain and improve paperless order entry and documentation procedures Coordinate with internal departments to resolve order issues and ensure timely delivery

Qualifications:

1-3 years of experience in order entry, logistics, or customer support Familiarity with EDI systems and customer portals Strong attention to detail and organizational skills Proficient in data entry and working with shipping or order management software Effective communicator, both written and verbal Ability to work in a fast-paced, team-oriented environment