Fulfillment Specialist

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu—from routine panels to advanced biomarkers—across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available. Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible. Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

Job summary:

The Fulfillment Specialist is responsible for ensuring exceptional service delivery to clients, managing order processing, and coordinating with internal teams and delivery services to meet client needs.

Responsibilities :

Work closely with the team and engage with vendors, drivers and other service providers on all items that enter or leave the shipping & receiving department Prepare daily shipments by assembling and packaging items using appropriate packing materials Process client orders accurately and efficiently in the system Monitor order fulfillment timelines and ensure timely delivery of products/services Receive daily shipments and promptly sort, stock, scan and update reporting Serve as the primary point of contact for internal teams regarding order status, inquiries, and fulfillment-related issues Collaborate with sales, client relations, and production teams to ensure smooth order processing Address and resolve client inquiries, complaints, or issues related to order fulfillment Communicate updates and any potential issues promptly Prepare regular reports on fulfillment metrics and client feedback Additional tasks may be assigned at any time by management

Skills :

High School diploma or equivalent 1 year of related experience in shipping receiving, customer service or inventory control procedures Strong verbal and written communication to effectively interact with clients and internal teams Ability to manage orders accurately and ensure all details are correct, minimizing errors Proficiency in managing multiple tasks and priorities efficiently, ensuring timely fulfillment of orders Familiarity with CRM systems, order management software, and Microsoft Office applications Having the ability to determine method of shipment, utilizing knowledge of shipping procedures, routes, and rates Ability to work well with cross-functional teams, including sales, client relations, and production Effective prioritization of tasks to meet deadlines and exceed client expectations Must be detailed oriented, organized, proficient with reading, writing, and computer skills Capability to analyze client feedback and fulfillment metrics to drive improvements Experience using UPS shipping software (WorldShip preferred)

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): The shift for this role is Monday-Friday, 4:30pm to 1:00am. Does this schedule work for you?

Shift availability:

Night Shift (Required) Ability to

Commute:

Jupiter, FL 33458 (Required)

Work Location:

In person