Order management representative Entegee

• 3.7 Minneapolis, MN Job Details Contract $20
• $25 an hour 15 hours ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Live chat Sales support Teamwork Managing clients in a customer support role B2

B Full Job Description Location:

Minneapolis MN Shift:

Hybrid (4/1) 7:30am-4:30pm M-F (Friday remote) Job type: 3 months contract #GRPC As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries

• identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions.

You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Responsibilities:

• Approximately 80% of time directly supporting B2B customers or following up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
• Respond to and resolve order management inquiries from customers and internal partners
• Provide customer support for order activities-model identification, pricing, availability, system matchups, promotions, system solutions
• Process customer orders
• promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
• Run order reports and work with teams to fix misses/holds and close open orders/returns Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan.

Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.

Disclaimer:

These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/ The Company will consider qualified applicants with arrest and conviction records.

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person

Pay:

$20.00

• $25.

00 per hour Expected hours: 40.0 per week

Work Location:

In person