An Order Processor or Order Entry Clerk handles customer orders for products or services. Records and verifies information about the order, including shipping and billing information, enters data as needed for a company system, and directs the order to the department where it will be filled.
Provides excellent customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders. Answering questions, provides information as needed. Generates sales through excellent customer service, add-on and up-selling. Performs all job responsibilities in a safe, timely and efficient manner.
Essential Duties and Responsibilities:
Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service. Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect. Data entry and retrieval on Petro Data System, including entering of customer orders and inventory information. Follow up on customer orders, resolve problems to the customer's satisfaction, respond timely to customer. Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service. Provide product/job quotes as appropriate. Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse. Accurately fill out Dispatch Sheets with detailed information from customer. Accurately fill customer orders as needed by retrieving requested material. Check in and enter all material, verifying quantities and quality of received material. Assist in maintaining appearance of office as needed, straightening, cleaning counter area, warehouse, bathrooms, etc. Accurately perform cycle counts as required. Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions. Daily Reconciliation of Cash Drawer. Daily Reconciliation of Daily Billing and Receivables Daily Deposits Perform other responsibilities as directed.
Skills Required:
Proficient in all Microsoft Programs including Word, Excel, Outlook, and Power Point.
Google Maps Texting Detail Oriented Education:
High School Diploma Associates or Bachelors Degree preferred
Abilities and Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and arms to handle, carry, and or reach. The employee is occasionally required to sit, balance, stoop, or kneel. The employee is regularly required to lift up to 25 lbs. The employee must be able to safely tolerate heat in the summer and cold in the winter. While performing the duties of this job, the employee is regularly required to talk and/or hear, read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks.
Job Type:
Full-time Pay:
$15.00 - $18.00 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance
