Customer Service / Sales Order Specialist responsible for SAP order entry, customer account support, service and repair coordination, order fulfillment, and issue resolution within a manufacturing environment. Job Requirements Experience with SAP. Experience with sales order entry and order management. Experience processing customer purchase orders, quotations, order changes, cancellations, returns, and credits. Experience reviewing pricing, part numbers, quantities, delivery dates, and material information. Experience supporting order fulfillment in a manufacturing environment. Experience managing customer service and repair transactions. Experience maintaining order, backlog, and customer account information in an ERP system. Experience coordinating shipments and tracking order status. Experience investigating order discrepancies, shortages, incorrect shipments, and customer complaints. Preferred Skills Experience with service and repair coordination. Experience supporting warranty and return processes. Experience working with Purchasing, Production, Service, Shipping, and Operations teams. Experience with backlog management and delayed order recovery. Experience coordinating calibration certificates or related service documentation. Experience supporting material availability and shortage tracking. Job Responsibilities Serve as the primary contact for assigned customer accounts. Process customer inquiries, quotations, purchase orders, sales orders, and order changes. Provide pricing, availability, lead times, order status, shipment details, and tracking information. Enter and maintain customer sales orders in SAP. Review purchase orders for pricing, part numbers, quantities, delivery dates, and other requirements. Verify customer and material information before order entry. Process order changes, cancellations, returns, credits, and related transactions. Monitor open orders, backlog, and potential delivery delays. Manage service and repair requests from receipt through completion and shipment. Create and maintain service and repair documentation and system transactions. Coordinate repair status, parts requirements, shortages, quotations, approvals, and completion dates. Coordinate return shipments of completed service units and required documentation. Support warranty, return, and service-related transactions. Monitor material availability and identify shortages affecting customer orders. Coordinate with purchasing, production, service, shipping, and operations to support order fulfillment. Coordinate priority orders and customer delivery requirements. Investigate complaints, order discrepancies, shortages, and incorrect shipments. Support root cause investigation and corrective action activities for customer order issues. Maintain ownership of open issues through resolution and update applicable order records.

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