The JobSquad Solutions Team is currently looking for a Customer Services Rep to work at a company located in the Hanover, PA area!

Job Title:

Customer Services Rep Job Location:

Hanover, PA Pay and Hours for Job +

Benefits:

$19.00 p/hr

NOW HIRING

CSR - CALL

CENTER EXPERIENCE REQUIRED

Position:

Customer Service Representative (CSR)

Industry:

Food Production Work Location:

Hybrid -

Hanover, PA Pay Rate:

$19.00/hour

RESPONSIBILITIES

Respond promptly and professionally to phone and email inquiries from independent distributors, sales managers, and operations personnel. Maintain accurate inquiry tracking and call documentation. Initiate plant closures to ensure route orders are processed correctly, including order accelerations when necessary. Process special orders using database systems. Audit daily transactions using integrity reports. Identify and correct transaction errors, interface errors, and open orders. Review and respond to shared email inboxes and ServiceNow items daily. Support independent distributors with order management, settlements, plant closures, and issue escalation. Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports. Build and maintain strong working relationships with sales, operations, plants, and independent distributors. Provide holiday support and Saturday coverage as needed. Perform other job-related duties as assigned.

REQUIREMENTS & QUALIFICATIONS

Call center/customer service experience is required. Associate Degree OR a minimum of 2 years of related experience. Strong attention to detail and excellent organizational skills. Ability to manage multiple tasks and priorities simultaneously. Ability to work with urgency, accuracy, and strong mental focus in a fast-paced environment. Proficiency with Microsoft Office and digital workflow/database management systems. Experience with systems such as SAP is a plus. Excellent verbal and written communication skills. Strong customer service skills and the ability to build positive relationships. Professional, dependable, team-oriented, and willing to take ownership of responsibilities. Commitment to continuous learning and process improvement. Ability to sit for extended periods and regularly use a phone and computer. Ability to occasionally lift up to 25 lbs.

NICE TO HAVE

Experience working with independent distributors. Familiarity with troubleshooting and order management systems. Experience with integrity reporting. Experience drafting professional communications. Experience supporting system implementations or process changes. The JobSquad Solutions Team is made up of experts around the country. Serving our local workforce communities is our passion. #TM123456