Video Orders Associate

At Veritext, we focus on the details so legal teams can focus on the case. •Veritext encourages qualified applicants to apply for this opportunity, regardless of their location. This role can be remote or hybrid (depending on business needs) About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Video Orders Associate (Corporate), you will exceed client expectations by proactively managing their video requests on litigation matters. What you'll get to do:

Understand Company targets and strive to meet and exceedUnderstand Veritext products and services, their value and commensurate feesResolves issues and/or escalates as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolutionRecommend and implement improvements in process and proceduresParticipate in and absorb all trainings including Grovo, Summer Camp, in-person development sessions, etcFully understand and utilize Vision functions as it relates to your position. Fully understand all Vision functionality within your region and how it relates to other departmentsSupport all Veritext Intra-Company jobs, consistent with all client/regional jobsTrack in media from the Cloud/email; set up and process Orders accurately and timelyFollow up With videographers for missing media and paperworkUnderstands the different Veritext video formats and can articulate this information to othersSet up basic and complex videoconferencesEstablish and manage cases in Vision; be proactive in their approachProcess all jobs accurately and in accordance with Standing Orders, notes and client specifications; relay these requirements to subcontractorsEnsure that Vision standing orders, notes, etc are clear, detailed and actionableRespond to complicated video requestsEffectively and clearly communicate the differences between videoconferencing and Veritext VirtualAlign correct product/services including features and benefits to clients' needsEnsure that all video advanced services are billed accuratelyWork collaboratively with Veritext colleagues, exhibiting Veritext Values Ensure that all client (internal and external) communications are handled in a professional, timely and courteous manner Communicate necessary information timely, accurately and effectively; report incidents to managementWelcome new projects and ideas; continuously work to enhance job knowledge while bringing value to roleTake ownership of your work; follow-thru until final resolutionThe kind of teammate we're looking for:1+ years of related experienceProficiency in Computers and MS Office requiredProficiency in relevant software packages and applicationsMust possess strong written and verbal communication skillsCustomer service oriented with strong interpersonal skillsDedicated professional with the ability to respond to requests promptly and accurately and meet established deadlinesMust be detail oriented, organized and be able to multi-taskProactive and motivated with strong problem solving and follow up skillsPrior knowledge of/experience working in the Legal industry preferredWhats in it for you:

Competitive compensation and total rewards packageComprehensive medical, dental and vision insurancePaid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)Matched 401(k) to help you save for your futurePet insurance to help your pet(s) live a long and happy lifeFlexible Spending Accounts (healthcare, dependent care, transit & parking)Company-paid life insurance as well as short-term and long-term disability insuranceLearning and development opportunities to advance both personally and professionallyVeritext Summer Camp a fun-filled culture building and learning experienceGenerous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.