Order Clerk

Order Clerk

COOL AIR CREATIONS INC - 2.9

Smithfield, RI Job Details Full-time $17 - $22 an hour 5 hours ago Benefits Health insurance Paid time off 401(k) matching Qualifications Microsoft Excel Order management system Customer returns handling Phone communication Supplier management Word processing Administrative experience High school diploma or GED Updating inventory records Purchasing Productivity software 1 year Entry level Client interaction via phone calls

Full Job Description Benefits:

401(k) matching Free uniforms Health insurance Paid time off Order Clerk (Apparel/Promotional Products) We are seeking a detail-oriented and organized Order Clerk to support our order management and inventory processes in a fast-paced promotional products environment. This role is responsible for ensuring accurate purchasing, timely order follow-up, and clear communication across internal teams and vendors. Essential Job Functions Place garment and product orders through vendor systems, email, and phone Monitor order status, track backorders, and follow up with vendors to support on-time delivery Identify and resolve order discrepancies, including shipping issues and inventory shortages Process returns and vendor credits in accordance with company procedures Maintain accurate inventory records for company-owned and customer-owned goods using Excel or similar systems Communicate order status updates, delays, or issues to internal team members Provide phone support and assist with general order-related inquiries Minimum Qualifications High school diploma or equivalent At least 1 year of experience in order processing, inventory, or administrative support Basic proficiency in Microsoft Excel (or similar spreadsheet software) and word processing programs Ability to manage multiple tasks and meet deadlines in a structured work environment Ability to communicate effectively with internal staff and external vendors Preferred Qualifications Experience in the apparel, promotional products, or related industry Experience working with inventory tracking or order management systems Work Environment & Physical Requirements Primarily office-based work in a team environment Regular use of a computer, phone, and standard office equipment May require sitting for extended periods and occasional lifting of boxes up to 25 lbs. Equal Employment Opportunity Statement We are an Equal Opportunity Employer and make employment decisions based on business needs and job-related qualifications. We prohibit discrimination and harassment of any kind. In accordance with applicable laws and regulations, including Executive Order 11246 , Section 503 of the Rehabilitation Act , and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) , we provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable Accommodation Statement Applicants who require a reasonable accommodation to complete the application or interview process should contact us to request assistance.