Job Title:

Order Entry and Customer Service Associate About Us:

Advanced Plastics is a leading distributor in the advanced composites and sign industry dedicated to providing exceptional products and services to our customers. We're seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative and Order Entry Specialist. As a Customer Service Representative & Order Entry Specialist, you'll be the primary point of contact for our customers, handling inquiries, processing orders, and ensuring customer satisfaction. This role combines excellent communication skills with accurate data entry to support our sales and operations teams. Ability to work well with multiple personalities, and be a part of a cohesive team environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner Process customer orders accurately and efficiently using our order entry system Verify order details, including product specifications, quantities, and pricing Maintain customer records and update account information as needed Collaborate with sales and shipping departments to ensure timely order fulfillment Provide product information and assist customers with selection Process returns and exchanges as needed Assist in resolving order discrepancies and customer inquiries

Required Qualifications:

High school diploma or equivalent Proficient in Microsoft Office Suite, especially Excel Excellent verbal and written communication skills Strong attention to detail and data entry accuracy Ability to multitask and prioritize in a fast-paced environment Basic math skills for processing payments and calculating discounts

Preferred Qualifications:

1-2 years of experience in customer service or related field Experience with CRM software and order management systems Knowledge of industry-specific products and services

Benefits:

Competitive compensation commensurate with experience Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off and holidays Professional development opportunities

Job Type:

Full-time Pay:

$19.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Will you be willing to undergo a drug screen before starting the job? Ability to

Commute:

Nashville, TN 37209 (Required) Ability to

Relocate:

Nashville, TN 37209: Relocate before starting work (Required)

Work Location:

In person