• DESCRIPTION
• The
• Senior Client Engagement Manager
• (SCEM) is responsible for the negotiation, creation, approval, and implementation of complex and strategic projects.

These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, up-selling, and invoicing. The SCEM is responsible for mentoring and training CEMs. The SCEM must also manage all related financial activities within CROSSMARK's process and act as a leader in the organization. The role is expected to be a champion of the current process and must be a process innovator throughout the organization while providing a high level of service to client representatives and co-workers and assisting the organization in achieving a service excellence culture.

• RESPONSIBILITIES
• + Developing complex and strategic national sales plans for our clients and retailers operating within the approved financial guidelines.

+ Achieving annual client budgets.

+ Establishing, maintaining, and enhancing sound client relationships.

+ Facilitation and loading of all retail projects in the assignment tool while following established rules and guidelines.

+ Monitoring and reporting project results.

+ Collaborate with management team members to ensure complete and timely execution of all retail tasks

+ Initiate and drive process improvement. Provide documentation and backup.

+ Ensuring all billing is accurate and timely via established rules and guidelines to include a review of current client bill rates, addresses, and authorized retailers.

+ Maintain accuracy of authorized client billing form.

+ Responsible for ensuring

CROSSMARK

receives payment for all invoiced work. + Actively seek opportunities to up-sell existing and new client base.

• QUALIFICATIONS
• _Education/Experience_
• :•Bachelor's degree (B.

A.) or equivalent work experience; highly experienced in retail operations and a knowledge of basic accounting principles.

• _Specific Skills_
• :•+ Possess negotiation, project management, research, analysis, and presentation skills; + Completion of formal

CROSSMARK

training program for Client Engagement Managers

• _

Computer Skills:

_

• PC knowledge and skills in Microsoft Office products; Strong Excel skills: Data Manipulation (filtering, sorting, freezing panes), Pivot Tables (summarizing/analyzing large data sets in Excel) and VLookups (quickly pulling in information from a lookup table); SalesTrak skills: project loading, store list creation and reporting (project summary, store detail, exceptions, workload)
• _

Physical Requirements:

_

• + Sit for extended periods (typically 6+ hours per day).

+ Use a computer, including keyboard and mouse, for prolonged periods.

+ Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).

+ Reach, bend, or stoop occasionally to access files or office materials.

+ Maintain focus and attention for long periods of desk-based work.

+ Follow clear directions.

+ Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

• _Supervisory Responsibilities_
• :•May have some supervisory responsibility based on business need.

• _Work Environment_
• :•Primarily office environment with mild to moderate noise levels.

Frequent interaction with co-workers, vendors and consultants.

• _

Language Skills:

_

• English is the primary language skill; however, bilingual skills may be required based on business necessity. \#DiscoverYourPath
• ABOUT US
• Acosta, and its subsidiaries, is an Equal Opportunity Employer
• Job Category:
• Administration
• Position Type:
• Full time
• Business Unit:
• Sales
• Salary Range:
• $79860.00 - $95000.00
• Company:
• Crossmark Inc.
• Req ID:
• 40249