Program Manager

Description We're seeking a detail-oriented, proactive Program Manager to support the Ads Sales team and brand advertising partners by ensuring product catalog content is accurate, complete, and high quality. This role owns issue triage, escalation, and resolution across catalog-related inquiries and requires strong judgment, efficiency, and confidence working cross-functionally. Responsibilities + Triage and manage catalog-related inquiries and Jira tickets, ensuring complete information, proper routing, and timely follow-up + Identify when issues require escalation and coordinate with cross-functional teams to drive resolution within SLAs + Communicate clearly with sales and partner-facing stakeholders, translating technical details into actionable guidance + Use runbooks and documented workflows; flag gaps or unclear processes rather than improvising + Analyze catalog data using Google Sheets and SQL to validate accuracy and surface discrepancies + Track recurring issues and recommend process or documentation improvements Requirements + Experience in catalog management, content operations, or a related support function + Strong proficiency in Google Sheets and Jira; ability to run and lightly edit SQL queries + Excellent written and verbal communication skills with strong information judgment + High attention to detail and ability to work independently while knowing when to ask for help + Comfortable initiating cross-functional coordination to resolve issues Preferred + Familiarity with eCommerce catalog structures, CPG product data, or GS1 standards + Experience supporting Ads, Sales, or partner-facing teams + Experience with tools such as Snowflake, Mode, or similar analytics platforms Innovation starts with people.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .