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Customer Program Specialist
Career Insights for Program Coordinator
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Scorecard
Based on California data
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What they do
A Program Coordinator coordinates ongoing program activity, or a group of related projects, for a company or organization, usually performing administrative or human resources tasks.
$105,102 / year median in California
+7% projected growth
Job Description
Customer Program Specialist at SCN - Search Consulting Network Customer Program Specialist at SCN - Search Consulting Network in San Jose, California Posted in 30 minutes ago.
Type:
full-time Customer Program Specialist ???? San Jose, CA (Onsite) We are seeking a highly organized, customer-facing Program Specialist to support hyperscale data center customers within a Product Management organization focused on next-generation connectivity solutions. This role sits at the intersection of Product Management, Customer Operations, and Data-Driven Execution, supporting critical infrastructure programs for some of the largest cloud and hyperscale environments in the world. What You'll Do In this role, you will be responsible for managing the end-to-end execution of customer purchase orders and delivery commitments, while ensuring alignment across product, operations, and logistics teams.
You will:
- Manage and track customer purchase orders from intake through delivery
- Serve as a key point of contact for hyperscale customer updates and priorities
- Use
D365 ERP
to monitor orders, inventory, and shipment status
- Analyze demand, forecast, and delivery data to identify risks and gaps
- Build and maintain Excel-based reports and dashboards to support decision-making
- Coordinate with Product Management, Manufacturing, and Logistics teams
- Communicate delivery status, changes, and escalations clearly to customers
- Support continuous improvement of reporting and execution processes What We're Looking For
- Experience in customer-facing supply chain, order management, or program coordination
- Strong experience with ERP systems (D365 preferred; SAP/Oracle acceptable)
- Advanced Excel skills for reporting, tracking, and data analysis
- Ability to work with high-volume purchase orders and changing priorities
- Strong communication skills with customer-facing experience
- Experience in manufacturing, technology, or data center environments preferred Nice to Have
- Experience with data center connectivity or networking products
- Exposure to Product Management or Product Operations teams
- Dashboard/reporting experience (Excel, Power BI, etc.)
- Forecasting, demand planning, or supply chain analytics experience
- Experience working with engineering or manufacturing teams
- Japanese language skills Why This Role This is a high-visibility opportunity supporting hyperscale data center programs within a Product Management organization. You'll gain exposure to:
- Global product execution and delivery programs
- Leading-edge connectivity technologies
- Cross-functional work across Product, Operations, and Customers
- High-impact, fast-paced infrastructure environments Interested?
If you enjoy solving problems, working with customers, and turning data into actionable execution, we'd love to connect. If you are qualified and interested, please send your resume as a Microsoft Word Document to jim.guerrera@SCNteam.com