Engagement & Partnership Specialist Big Brothers Big Sisters of Orange County & the Inland Empire - 4.0 Santa Ana, CA Job Details Full-time $25 - $30 an hour 2 hours ago Benefits 403(b) matching Health insurance Dental insurance Flexible spending account Paid time off Cell phone reimbursement Vision insurance 401(k) matching Employee discount 403(b) Life insurance Qualifications Interpersonal skills Project coordination Project management Presentation skills Meeting facilitation Communications Human Services Peer group facilitation Communication skills Time management

Full Job Description TITLE:

Engagement & Partnership Specialist

DEPARTMENT

Workplace Mentoring

REPORTS TO

Director of Workplace Mentoring

FLSA STATUS

Full-Time, Non-Exempt, Hourly MISSION:

Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION:

Through mentorship, all youth achieve their full potential.

POSITION SUMMARY

The Engagement & Partnership Specialist is responsible for supporting participant engagement, mentor relationship management, partnership coordination, and Workplace Mentoring program implementation. This position serves as a primary point of contact for mentors, mentees, school partners, and corporate volunteers, ensuring a positive and engaging mentoring experience. The Specialist facilitates mentoring sessions, supports mentor recruitment and retention efforts, coordinates program activities, conducts participant check-ins, and assists with partnership engagement activities. This role focuses on delivering high-quality program experiences while supporting participant satisfaction, retention, and program outcomes. This position follows established program procedures and works under the guidance of Workplace Mentoring leadership. The role does not maintain ownership of program processes, curriculum development, partnership strategy, or leadership-level facilitation responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

Participant & Mentor Engagement Conduct regular participant and mentor check-ins to support relationship development and program satisfaction. Manage ongoing communication with mentors, mentees, families, educators, and workplace partners. Identify participant concerns and escalate issues appropriately. Support mentor and mentee retention efforts through consistent engagement and relationship-building. Workplace Mentoring Facilitation Facilitate Workplace Mentoring sessions utilizing established curriculum and program guidelines. Support participant engagement during mentoring activities and events. Ensure a positive, inclusive, and safe experience for all participants. Assist with session preparation, materials, attendance tracking, and follow-up communications. Partnership Support Maintain regular communication with assigned corporate and educational partners. Assist with scheduling, coordination, and implementation of workplace mentoring activities. Support partner volunteer engagement and participation efforts. Represent the organization professionally during meetings, events, and program activities. Recruitment & Retention Support Support mentor recruitment initiatives through outreach activities and events. Assist prospective mentors through onboarding and participation processes. Promote volunteer engagement and continued participation. Program Administration Maintain accurate participant records and case notes. Track participation, attendance, and engagement metrics. Support data collection and reporting requirements. Assist with program logistics, scheduling, and event coordination. Quality & Compliance Follow organizational policies, program standards, and child safety requirements. Maintain confidentiality and accurate documentation. Support program quality and participant satisfaction goals.

QUALIFICATIONS

Education Bachelor's degree in Human Services, Education, Social Work, Psychology, Communications, Business, or related field preferred. Equivalent combination of education and experience may be considered. Experience 1-3 years of experience in youth development, mentoring, volunteer engagement, education, nonprofit programs, customer relations, or related fields. Experience facilitating groups or workshops preferred. Experience working with diverse populations preferred. Knowledge, Skills & Abilities Strong relationship-building and interpersonal skills. Effective verbal and written communication skills. Ability to facilitate group discussions and presentations. Strong organizational and time management skills. Ability to manage multiple priorities simultaneously. Proficiency with Microsoft Office and CRM/database systems.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
• Must be able to communicate effectively, both verbally and in writing.
• Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
• Ability to travel to various sites, events, and meetings as required by the role.
• May occasionally work in outdoor environments and be exposed to varying weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent travel within service area (San Bernardino, Riverside, and/or Orange County) for meetings, outreach, and program activities
• Some evenings and weekends required to support program delivery, events, and community representation The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. Your employment with

BBBSOCIE

will be "at will," meaning that either you or

BBBSOCIE

may end your employment at any time and for any reason, with or without cause.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching 403(b) Cell phone reimbursement Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

Communication skills: 2 years (Required) Meeting facilitation: 2 years (Preferred) Project management: 2 years (Preferred) Presentation skills: 2 years (Preferred)

Work Location:

In person