Program Specialist

General Description This position provides skilled assistance to department staff as well as provides technically advanced services and computer application skills related to the compilation and distribution of research and data as needed by the association. Work is performed within established guidelines and procedures. The incumbent must exercise a high level of independent judgement, initiative, and discretion in the dissemination of sensitive information with minimal supervision. Duties and Responsibilities Incumbent may perform any combination of the tasks listed below: Designs, coordinates, and implements processes for departmental projects. Compiles information and creates/maintains databases using current technology. Works with a variety of platforms in compiling and analyzing data from internal and external sources. Tracks and analyzes member and leader participation in campaigns, member release time activities, trainings, and other department initiatives and priorities. Arranges, prepares, and coordinates logistics for meetings, workshops, and trainings for the department. Assists in the design, integration, review, and editing of training materials, including training manuals and other documents, presentations, and online courses. Reviews and edits training materials for accuracy. Edits reports and correspondence for style and correct English usage, grammar, punctuation, and spelling. Drafts, edits, and prepares correspondence and reports for assigned staff and manager. Responds to telephone and written inquiries regarding department's programs and specific information. Makes timely referrals to appropriate staff and/or ensures inquiries receive a response. Schedules appointments, travel arrangements as requested, and maintains office calendars for assigned staff. Plans, coordinates, and follows through on large logistical projects. Provides assistance to department staff and any special campaigns or projects as assigned. Answers telephones and responds to inquiries from the public, members, and staff as appropriate. Prepares materials for meetings, conferences, and events. Establishes and maintains files and records. Performs other appropriate duties as assigned. Qualifications - Minimum Required Bachelor's degree or Associate degree & 2 years relevant experience or High School diploma/GED & 5 years relevant experience. Extensive knowledge of CTA's organization and its administrative and policy-making bodies. Ability to function effectively under considerable pressure and solve complex office problems independently. Ability to prioritize multiple projects, adapt, and positively respond to changes in priorities. Demonstrated ability to exercise sound judgment and initiative. Demonstrated ability to exercise planning, coordinating, and follow-through skills as applied to large complex logistical projects with minimal supervision. Ability to prioritize multiple projects and adapt to changes in priorities. Ability to work cooperatively with fellow employees in a complex interdependent organization structure. Ability to work cooperatively with leadership and management. Ability to learn and communicate CTA structure, policies, and procedures. Excellent interpersonal and communication (verbal and written) skills. Proficient word processing skills with minimum keyboarding speed of 55 wpm. Computer proficiency and the ability to learn and use the Association's software programs including databases, web-based applications, and social media. Ability to travel as needed. Ability to work overtime as needed. •This position is in a bargaining unit represented by CAS. Salaries are established by a collective bargaining agreement. Step placement is also determined by the CTA/CAS Agreement.