Palm Motel (Friday
Monday, 1pm
7:30pm) (SPA 5) The People Concern 20.

25 USD-24.50 USD medical insurance, dental insurance, vision insurance, flexible benefit account, paid holidays, sick time, 403(b) United States, California, Santa Monica 2020 14th Street (Show on map) Aug 22, 2026

Role:

Support Specialist Reports to:

Program Manager Program:

1009-

Other Interim Housing Department:

Interim Housing Location:

Palm Motel

2020 14th St.

Santa Monica, CA 90405

Schedule:

Friday

Monday, 1pm
7:30pm

Status:

Part-Time/ Non-Exempt (Hourly)/

Non-Management Benefits:

Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Openings:

1 Summary A support specialist will act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, laundry schedule, etc. They will respond to clients' needs (in a trauma informed care scope) and assist with other tasks given to support the shelter and other staff members. A support specialist's role is vital to the success and support of the client's and the shelter itself.

Essential Duties and Responsibilities:

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.\nMonitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties\nBe visible on the floor at all times and actively engage and welcome clients\nConduct regular, thorough walk-throughs of the facility\nCreate a supportive environment to ensure client progress towards stability\nAttend relevant staff meetings, trainings and retreats as scheduled\nOversee client cubicle/bed area maintenance in a trauma-informed manner\nFacilitate a client engagement activities, such as groups or other activities\nComplete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift\nParticipate in shift exchange before and after each shift, includes posting a shift report to the team at the end of each shift.\nDevelop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care\nIntervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills\nWork as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction\nCommunicate effectively, and in a timely manner, with management, peers, and clients\nCheck and respond to email and Teams correspondence in a timely manner.\nMaintain client confidentiality at all times, while following agency, state, and HIPAA laws\nKeep program refrigerator organized, store food and snacks appropriately upon delivery, serve meals and snacks, sort and organize donations, keep track of and report inventory needs.\nGeneral Cleaning Duties including wiping tables and desk areas, cleaning out staff and client refrigerator, restocking items.\nOther duties as assigned

Qualifications:

High School Diploma or GED or Equivalent\nPossess effective customer service skills and the ability to handle difficult situations\nAbility to work independently and think critically\nAbility to act in a professional manner regardless of circumstances\nCommitment to improving the community through empowerment and dignity\nFamiliarity with non-violent crisis intervention\nFamiliarity with issues faced by population served\nAbility to self-motivate and to appropriately organize and motivate others\nComputer literate; able to use computerized database system for information management\nAbility to work as a team member\nAble to obtain and maintain Food Handlers, CPR and First Aid certification\nDemonstrate an ability to take initiative towards continued professional development Preferred Qualifications Minimum one (1) year experience in related work Work Environment Office environment with occasional field activities with participants and staff.\nRegularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.\nMay be exposed to elements like cold, heat, dust, noise, and odor\nMay need to bend, stoop, twist and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model\nDemonstrate a sense of responsibility\nContinuously learn and improve\nAcknowledge your own areas of improvement\nHear and provide honest, specific and direct feedback\nCreate an environment where everyone is welcomed valued and respected\nCollaborate Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care

including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing
tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities. Benefits & Perks Medical Insurance\nVision Insurance\nDental Insurance\nRetirement Planning (403b) & Matching\nPaid Holidays\nPaid Vacation Days\nPaid Sick Days\nEmployee Assistance Plans (EAP)\nTELUS Health\nFlexible Spending Account (FSA)\nBasic Life / Accidental Death & Dismemberment (AD&D)\nVoluntary Short

and Long-Term Disability\nVoluntary Pet Insurance\n

Corporate Discounts:

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Support Specialist - Palm Motel (Friday - Monday, 1pm - 7:30pm) (SPA 5)