Program Manager Confidential Santa Rosa, CA Job Details Full-time $80,000 - $90,000 a year 1 hour ago Benefits Health insurance Paid time off 401(k) matching Qualifications Teamwork Program management Electronic health records (EHR) management Individual crisis management Team supervision Care documentation De-escalation techniques Conflict de-escalation Outpatient experience Outpatient facility experience Medical scheduling Administrative experience Evidence-based practice Health insurance knowledge Clinical documentation Evidence-based interventions in treatment planning Working with individuals with mental health conditions Outpatient services management Clinical documentation standards Managing patient records Teaching Teaching technology use Full Job Description Program Leadership & Operations Position Summary The Outpatient Behavioral Health Program Manager oversees the daily clinical and operational functions of our outpatient mental health programs, including developing, staffing, and overseeing new programs. This role is responsible for team leadership, program development, regulatory compliance, quality improvement, and ensuring high-standard, evidence-based care delivered across multidisciplinary teams. Key Responsibilities Program Leadership & Operations Direct daily operations of outpatient behavioral health services, including scheduling, intake workflows, and caseload allocation. Monitor key performance indicators (KPIs), clinical productivity, wait times, and patient engagement metrics. Manage program budgets, monitor billing integrity, and optimize resource allocation. Facilitate weekly check-ins with team members and periodic staff meetings. Clinical Supervision & Staff Development Provide direct administrative and clinical supervision to associate level therapists, intake coordinators and medical assistants. Provide case consultation as needed to independently licensed providers. Lead recruitment, onboarding, performance evaluations, and ongoing professional development for program personnel. Facilitate multidisciplinary case conferences and clinical staff meetings. Compliance & Quality Assurance Ensure program adherence to state licensing requirements, HIPAA, and accreditation standards. Conduct routine clinical documentation audits, chart reviews, and risk management assessments. Design and implement continuous Quality Assurance and Performance Improvement (QAPI) initiatives. Community Outreach & Interagency Collaboration Establish and maintain referral partnerships with hospitals, primary care providers, justice systems, and community organizations. Serve as a clinical liaison representing the outpatient program in community coalitions and stakeholder meetings.

Qualifications & Experience Education:

Master's degree or higher in Social Work (MSW), Clinical Psychology, Counseling, Marriage and Family Therapy (MFT), or Psychiatric Nursing from an accredited institution.

Licensure:

Active, unrestricted clinical license (LCSW, LMFT, LPC, LPCC, PsyD, or PMHNP) in California required. Approved clinical supervisor status preferred.

Experience:

Minimum of 3-5 years of clinical experience in an outpatient behavioral health or community mental health setting. Minimum of 2 years in a supervisory, administrative, or program management role.

Core Competencies:

Deep knowledge of evidence-based modalities (CBT, DBT, MI, Trauma-Informed Care). Deep knowledge of clinical documentation best practices. Strong tech skills and the ability to teach others how to maximize technology. Familiarity with electronic health records (EHR), CMS billing guidelines, and commercial insurance payer requirements. Strong crisis de-escalation, conflict resolution, and staff leadership abilities. Work Environment & Physical Demands Typical office/clinical setting with standard business hours; occasional evening or on-call coverage for clinical escalation.

Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person