Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America's largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today! Engages with customers daily to ensure high satisfaction and resolve concerns promptly Builds and maintains relationships with key customer contacts and decision-makers Acts as the main point of contact, addressing and resolving customer issues in a timely manner Implements strategies to enhance customer engagement and satisfaction Analyzes customer feedback and data to identify opportunities for improvement Collaborates with internal teams to ensure customer needs are met and exceeded Provides regular updates and reports on customer experience metrics and performance Identifies and capitalizes on opportunities to improve customer engagement Ensures compliance with relevant policies, procedures, and regulations Proactively communicates to ensure customer satisfaction with current services Supports Strategic Account Managers (SAMs) in identifying strategic growth areas Manages billing, AR, and provides updates, including ETAs and notes, in a systematic manner Ensures adherence to preventative maintenance schedules Attends monthly tactical meetings with customers to discuss open work orders, quotes, and other relevant topics Completes assigned tasks in a safe, accurate, thorough, and alert manner Upholds Company policies and procedures Works in a professional manner with managers, supervisors, coworkers, customers, and the public Other related job duties as assigned Intermediate proficiency with Microsoft Office suite of applications (Word, Excel, PowerPoint, etc.) Excellent communication and presentation skills Ability to develop and maintain strong customer relationships Ability to operate with a high degree of autonomy and professionalism Exceptional collaborative team-oriented communication skills Ability to interface across all levels of the organization Demonstrate strong customer service skills and ability to proactively address customer issues and concerns Ability to organize and prioritize work schedules to meet deadlines and business needs Ability to thrive in a dynamic and fast-paced environment Able to prioritize duties and manage multiple projects from start to finish with minimal supervision Must possess the ability to take initiative to complete assignments and job responsibilities with minimal supervision Exceptional attention to detail and excellent organizational skills