Director, Patient Engagement VBC Membership

Director, Patient Engagement - VBC Membership Pediatric Associates - 3.3 Plantation, FL Job Details Full-time 2 hours ago Qualifications Bachelor's degree Patient interaction Typing Analytics Full Job Description

PRIMARY FUNCTION

The Director, Patient Engagement - VBC Membership is responsible for leading outreach strategies and teams focused onbringing valuebased care (VBC) members into active engagementand recapturing disengaged or lost members. This includes onboarding newly attributed members, reengaging neverseen and disengaged patients, and driving member recapture through PCP alignment and reassignment strategies. This role requires deep expertise inpatientlevel and payorlevel population management, strong operational leadership, and the ability to translate attribution data into targeted, effective outreach campaigns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned. VBC Membership Outreach Strategy & Execution Lead outbound outreach operations focused on: Onboarding newly attributed VBC members Engaging "neverseen" patients Reengaging disengaged or lapsed members Recapturing members through PCP reassignment and alignment strategies Ensure outreach efforts are personalized, compliant, and aligned with payor requirements and value-based objectives Population Segmentation & Targeting Oversee segmentation of VBC populations based on: Coverage status and attribution source Engagement history and care utilization patterns PCP assignment and visit history Partner with analytics teams to translate attribution and eligibility data into actionable outreach lists Prioritize populations based on impact, likelihood of engagement, and retention risk Member Recapture & PCP Alignment Own operational strategies to: Identify members who have not engaged with assigned PCPs Support PCP changes and reassignment processes, where appropriate Remove barriers to PCP establishment and retention Ensure outreach teams understand payor rules, attribution logic, and recapture opportunities People Leadership & Team Development Directly manage outreach managers and supervisors responsible for onboarding, retention, and reactivation efforts Build a high-performing team skilled in complex VBC member conversations Establish performance expectations and accountability for engagement and recapture outcomes Promote a patient-centered, empathetic outreach culture Performance Management & Reporting Own key metrics, including: VBC member onboarding completion Engagement rates for neverseen and disengaged populations Member retention and recapture rates PCP establishment and alignment outcomes Use performance data to drive staffing decisions, outreach approaches, and improvement actions Process Execution & Standardization Evaluate current workflows across outreach, scheduling, follow-up, and documentation to identify inefficiencies, risks, and opportunities Design and implement standardized processes, tools, and best practices to improve consistency and outcomes Ensure teams adhere to compliance, quality, and documentation requirements Cross-Functional Collaboration Work closely with Payor Relations, Operations, Quality, Analytics, and Technology teams Provide operational insight into payor attribution challenges and member behavior trends Support new VBC contracts or population expansions by designing outreach operating models Compliance & Patient Experience Ensure all outreach adheres to regulatory, contractual, and organizational requirements Monitor call quality and patient experience, especially during sensitive reengagement conversations Address systemic barriers to engagement uncovered through outreach

SUPERVISORY RESPONSIBILITIES

Overseeing and managing the related Patient Engagement team which may include but is not limited to Patient Engagement Representatives, Team Leads, Supervisors, Managers, Training, and Quality Assurance.

QUALIFICATIONS EDUCATION

Minimum of Bachelor's Degree required. 7 years of healthcare experience is commensurate to the education required.

EXPERIENCE

Proven track record of developing and implementing successful patient engagement strategies.

KNOWLEDGE, SKILLS AND ABILITIES

Extensive experience in value-based care operations, patient outreach, or population health Proven leadership of outreach, access, or call center teams Deep understanding of VBC attribution models, payor dynamics, and PCP alignment Skilled in population segmentation and targeted engagement strategies Strong data literacy and ability to partner with analytics teams Excellent leadership, communication, and change management capabilities Bilingual in English and Spanish strongly preferred

TYPICAL WORKING CONDITIONS

Non-patient facing May be either full time remote/telework or rotate working in the office and remote/telework If remote, this job must be U.S. based Indoor work; professional office environment Operating computer Reach outward May require sitting or standing for long periods, including stooping, bending, stretching Lift up to 10lbs Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate copier, and other office equipment

OTHER PHYSICAL REQUIREMENTS

Vision Sense of sound Sense of touch

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations. Demonstrate good judgement and reads and abides by the company's code of conduct, ethics, employee handbook, policies and procedures and other corporate mandates. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.

Location:

Pediatric Associates •

Patient Engagement Schedule:

Full Time, Remote