Program Manager Biotouch - 3.0 Midland, GA Job Details Full-time 1 day ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Data analysis reporting ISO standards Regulatory compliance HIPAA Schedule management Bachelor's degree Client management Health information regulatory compliance Client retention strategy Management reporting Managing projects Productivity software Cross-functional collaboration Cross-functional team management Project stakeholder communication Cross-functional communication

Full Job Description Our Mission:

Touch Lives. Improve Outcomes. BioTouch is a single-source, international provider for all mission-critical kitting and logistics needs. We partner with a wide range of medical facilities and healthcare providers to bring a higher level of care to healthcare delivery. Simply put, we are doing our part in the healthcare specialty logistics arena!

The Role:

BioTouch is seeking a detail-oriented and strategic Program Manager to join our Customer Experience team. This is a pivotal role where you'll oversee the successful delivery and optimization of client programs, ensuring alignment with client objectives and BioTouch's operational excellence standards. You will act as the central hub of communication, managing timelines, resources, and stakeholder expectations across complex, multi-disciplinary initiatives.

Job Responsibilities Your Impact:

Program Planning & Management :

Develop comprehensive program plans, budgets, and timelines; monitor progress against KPIs and client milestones. Provide program management oversight for process-driven initiatives, ensuring delivery against milestones and objectives tied to enterprise initiatives. Proactively identify process gaps, risks, and inefficiencies; design and implement solutions to close them. Serve as central point of contact for customer(s) ensuring SLA performance and delivery

Stakeholder Coordination :

Serve as the primary point of contact for customers and internal teams; coordinate with cross-functional departments (Operations, Quality, Distribution, Logistics, IT). Develop and deliver high-impact executive presentations to influence decision-making and drive accountability.

Risk Management:

Identify potential risks and issues; develop mitigation strategies and escalation protocols; maintain detailed program documentation. Engage and challenge to resolve issues, align priorities, and adopt transformation strategies. Communicate timely and proactively with the ability to influence, solution and partner.

Quality & Compliance:

Ensure programs adhere to quality standards, regulatory requirements (HIPAA, ISO 27001, ISO 13485), and BioTouch operational procedures

Reporting & Analytics :

Track program metrics and performance; provide regular status updates and dashboards to leadership and clients

Continuous Improvement:

Identify process improvements and optimization opportunities; contribute to the evolution of program management practices

Required Skills and Qualifications What You Bring:

Bachelor's degree in Business, Project Management, Healthcare Administration, or related field 5+ years of experience in program or project management, preferably in healthcare, medical device, or related regulated industries Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders. Ability to interface / update executive management - internal and external Strong organizational and time-management skills with excellent attention to detail

What We Need:

Proficiency with project management tools and Microsoft Office Suite; data analysis and reporting Excellent verbal and written communication skills Ability for travel (