Position:

Adoption Support Specialist Location:

Wright-Way Rescue North Shore Humane Center, 5915 Lincoln Ave, Morton Grove, IL 60053

Adoption Center Open Hours:

Friday 12 pm-8:00pm Saturday & Sunday 10am-5:00pm This role requires some additional time beyond these hours to ensure we are prepared for each adoption day. Timing to be discussed.

Wage:

$15.00-$18.00 per hour

Position Summary:

This position plays a valuable connecting role between Wright-Way Rescue and our adopters. Adoption Support Specialists assist with helping to introduce adopters to available dogs, cats, puppies, and kittens. They assist with finalizing adoptions by helping adopters sign adoption contracts. They supply and explain accurate medical and behavioral records for each pet. Our Adoption Support Specialist will utilize knowledge of our pet supply products in combination with the unique characteristics of each animal and adopter to provide helpful guidance and information regarding ideal supply purchases. Excellent customer service is required of this position to cultivate and maintain a welcoming and helpful atmosphere at our adoption center. In addition to the above, this person is also responsible for training and overseeing volunteers in the above areas, including helping with volunteer scheduling. The Adoption Support Specialist must work closely with management to continue evolving our adoption, volunteer, and retail program to optimally meet the needs of Wright-Way Rescue and our adopters.

Responsibilities:

Provide exceptional and timely customer service to all customers or potential customers. Achieve the retail goals as set by management. Assist on the adoption floor and desk as needed. Assist adopters by providing informed guidance regarding the equipment and supplies that would best suit their needs. Assist adopters by discussing positive training methods that can be utilized with certain equipment to best set them up for success Maintain adoption records accurately. Utilize Facebook Live to feature items and promote sales. Communicate the needs of our retail program to management regarding needed, requested, desired and non-moving items. Maintain quality appearance of the Retail area. Assist with monthly inventory. Assist with the packing and sending of online orders. Promote training and special event opportunities to guests

Miscellaneous:

Other duties as assigned or as the dynamics of the population change. Assist with development of in house programs.

Requirements:

Prior retail experience is mandatory. Excellent customer service skills. Ability to be flexible, work independently, demonstrate sound judgment, understand the importance of deadlines and work in a dynamic collaborative team environment is necessary. Passion for animals and animal welfare. Experience and comfort with dogs and cats. Excellent interpersonal and communication skills are essential. Must be able to regularly lift 40lbs (crates and dog food) Ability to use pallet Jack to maneuver retail items for stocking and storage purposes.

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

Employee discount Application Question(s): Please provide your availability for a Zoom interview. Please briefly discuss your interest in Wright-Way Rescue, and why you would be a good fit for this position. Please briefly discuss your approach to, and comfort level with, customer service. Please briefly discuss your prior experience and knowledge with dogs, cats, and elements related to pet ownership. Health of the animals is of the utmost importance. Maintaining a clean environment in each kennel, as well as the facility as a whole, is crucial. While our Caregivers primarily handle the care of the animals, diligence with cleanliness is expected of all employees. Do you feel this element of the position is a good fit for you? Please briefly discuss your availability and preferred working hours within the listed shift schedule.

Work Location:

In person