Lead Victim Advocate Amani Family Services, Inc. - 4.5 Fort Wayne, IN Job Details Full-time Up to $50,000 a year 15 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Teamwork Professional ethics Writing skills In-person customer service Client file management Employee relationship building English Criminal Justice Administrative experience Driver's License Bachelor's degree Driving Task prioritization Customer engagement Budget account management (social services) Organizational skills Human Services Management reporting Managing social services program budgets Office record organization Full Job Description Position overview: The Lead Victim Advocate plans, directs, and coordinates the victims' services activities of the Victim Care Program to ensure that goals and objectives of the program are accomplished within prescribed time frame and funding parameters. The Lead Victim Advocate organizes the work and is responsible for the supervision of the victim advocate(s). The Lead Victim Advocate also provides advocacy services to victims of crime. Services are rendered to respond to victims' emotional and physical needs and assist them in stabilizing their lives past victimization. Survivors receive the necessary resources to navigate the court system, and education to increase their sense of safety and security. The Lead Victim Advocate fosters relationships with law enforcement and other service providers in the community. Amani provides trauma informed victim services and collaborates with local agencies to address issues of victims of crime in Allen County. The Lead Victim Advocate is an active member of the program managers' team, supporting strategic planning and cross-departmental collaboration.

RESPONSIBILITIES & DUTIES

Supervisory Responsibility Supervision of victim advocates, interns, and volunteers Victims' Services

• Provide oversight of client services, ensuring quality, professional, and competent services
• Ensure program and fiscal activities are in compliance with funding requirements
• Responsible for maintaining client records and accurate, timely reporting on program and fiscal activities
• Provide ongoing supervision, case review and performance review for program staff
• Support recruitment and train program staff, including interns and volunteers
• Contact and interview victims to assess needs and provide options and appropriate referrals
• Provide ongoing advocacy to help clients, keep them informed, and assist them so that they are afforded the right to be heard
• Accompany or transport clients to appointments to provide support while involved in the criminal or civil justice process (court hearings, interviews with police, prosecutor's office, providers, etc.)
• Ensure all client work completed is within the scope of grants, including but not limited to:
• Explanation of the process of criminal and civil justice systems
• Providing information and assistance with victims' rights (how to obtain notifications, victim impact statements, restitution)
• Interventions with employers, creditors, landlords, schools
• Obtaining protective orders
• Short term, limited assistance in applying for public benefits
• Provide ongoing and intermittent client contact and support to ensure successful achievement of the identified goals in the case plan
• Scheduling and working with interpreters, providing transportation, accompanying clients to appointments, connecting to resources, providing support
• Attend staff and other relevant meetings and trainings
• Accurately record tasks, case notes, and mileage in accordance with agency standards
• Enter and maintain accurate information in agency database
• Represent Victim Care Program and Amani in a professional manner in the community
• Make referrals for services based on the level of need (internal and external services)
• Maintain collaborative relationships to address community needs
• Represent program and agency in the community through engagement in special events
• Responsible for program fiscal activities
• Serve as active member of the program leadership team
• Other duties as assigned

EDUCATION & EXPERIENCE

• Bachelor's degree in human services, criminal justice or related field, required
• Prefer candidate who is bilingual
• Three (3) to five (5) years related professional work experience, preferred; or combination of education and professional experience
• Prior experience working with crime survivors
• Prior experience serving in a leadership role, preferred
• Knowledge of community resources and agencies
• Professional technology skills including Microsoft Word, Excel, and PowerPoint, Adobe Acrobat, and database software.

Ability to scan, edit and create PDF files and experience with shared folders

REQUIREMENTS

• Must be able to read, write, and communicate fluently in English
• Strong administrative, organizational, interpersonal, problem-solving, time management, verbal communication, and writing and presentation skills are required
• Proven project and/or team leadership experience
• Ability to maintain client records and complete reports by strict deadlines
• Ability to read fiscal reports and monitor program expenses
• Maintain good working relationships with leadership, management, staff, grant administrators and other stakeholders
• Excellent interpersonal skills, ability to relate well with persons from a variety of educational and socioeconomic groups
• Ability to define and uphold ethics and professional boundaries with staff and clients in all circumstances
• Understand and follow all policies and procedures of Amani
• Problem solving skills to address persistent challenges
• High level of independent judgment
• Comprehensive knowledge of community resources
• Ability to multi-task and effectively judge priorities of workload
• Excellent problem-solving skills and organizational skills
• Excellent customer service, follow through, professionalism and courtesy
• Self-motivated and self-starter
• Ability to work effectively with minimal supervision and communicate well with others
• Willingness to accept responsibility
• Must be able to work a flexible schedule according to client needs
• Must be reliable and consistent with attendance and punctuality to work
• Commitment to maintain confidentiality
• Satisfactory background checks (i.e. fingerprint, criminal history record, and motor vehicle report), as well as positive professional references are required
• Must be able to show valid proof of employment eligibility in the United States of America
• Must have a valid driver's license, daily access to reliable transportation, and proof of personal automobile insurance meeting Amani's required coverage levels

Agency Culture:

It is critical that all employees of Amani Family Services aspire to the following:

• A commitment to the agency's mission, vision, and values
• A commitment to excellence in everything we do
• A commitment to best practices as well as performance and quality improvement
• A commitment to outcomes and measured results
• A commitment to innovation and to what is possible Agency-wide requirements: Every staff member at Amani must be committed to its mission, collaboration, philanthropy, and success goals, as described below: Commitment to Mission and Organizational Sustainability Model commitment to Amani mission and planning for sustainable organizational future of service.

Collaboration Work with other agency members to create and continually represent a unified leadership perspective. Culture of Philanthropy A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization's mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department. Success Metrics Assist the management team in working towards overall sustainability of Amani.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Constant exposure to office work environment, which is typically controlled, agreeable, and in a non-smoking office
• Work also takes place in residential and community settings where weather and cleanliness conditions may be less predictable
• Travel may occasionally expose employee to inclement weather conditions
• A person in this position needs to frequently move about inside the office and frequent off-site meetings
• Frequent activity associated with attending meetings within the organization and meeting external constituents
• Regarding meetings: observing the presenter or information being relayed, as well as detecting the message, and exchanging information is a requirement
• The employee will occasionally be required to audibly address/convey information to large groups of people in an indoor setting
• Frequently communicate with others and/or express oneself via meetings, over the telephone, and through written channels
• Constantly recognize and discern written and electronic material
• Constantly operate typical office equipment (telephone, copier, printer, fax, computer, keyboard, etc.)
• Employee will occasionally need to position themselves to lower spaces or ground floor to reference objects/items or information such as literature
• On an infrequent/seldom basis, employee may need to move items up to twenty-five (25) pounds when preparing for meetings, events, or gatherings
• Must be able to remain in a stationary position up to 70% of the time
• May frequently ascend/descend stairs during frequent off-site meetings
• Frequently required to drive/operate a car To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive. It is understood that the employee will also perform other business duties as required by the immediate supervisor or by a person authorized to give instructions and assignments. My employer has the right to revise this job description at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. Either my employer or I may terminate employment at any time, for any reason.

Job Type:

Full-time Pay:

Up to $50,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person