Program Specialist

JOB DESCRIPTION

Title:

Program Specialist Pay Grade:

60

Department:

Department on

Aging FLSA Status:

Non-Exempt Reports To:

Director Revision Date:

6/10/24 POSITION SUMMARY This position provides information and assistance to clients seeking services. Provides direct client services aligned with the Department on Aging programming, assists Director as needed, maintains fiscal reporting and tracking on selected programs and grants.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff. Provides referrals and SHICK Counseling to clients in a confidential manner during open enrollment and those new to Medicare. Maintains resource materials and brochure supplies, ensuring they are accessible to the public. Prepare reports, documents, and emails as directed by Director; maintain records, reports accounting, record keeping, and grant compliance data. Oversees and prepares all debit activity, deposits and transactions; assist with mill levy grantee funds; monitor assigned grant projects. Tracks, monitors, and reports financial issues to Director and County Administrator as needed. Maintains department supplies and inventory. Enters, scans, updates, and maintains information in spreadsheets, databases, and reports. Maintains electronic, paper filing, and record systems to provide easy access to records and information; provides records retention as required by Department and County policies. Composes routine correspondence; proofreads and edits documents. Collaborates and prepares content for the Department's Quarterly Newsletter, creates layout, submitting to Director and Public Information Officer for final review before publishing. Provides assistance and support to other team members as needed. Other duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Associate's degree or equivalent from an accredited college in human service, geriatric, or health-related fields and two (2) years of general administrative office experience.

SUPERVISORY RELATIONSHIPS

Works under the supervision of the Director. Employee may need to occasionally choose from defined alternatives to resolve problems but consults with the Director on matters not covered by guidelines. Incumbent has no supervisory responsibilities. < Equal employment opportunity, including veterans and individuals with disabilities.

PI284373094

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