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CF
Center for Human Development, Inc.
Clinician - Masters Level or Licensed Clinician
Career Insights for Client Engagement Manager
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Based on Massachusetts data
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What they do
A Client Engagement Manager builds and maintains client relations. Works for a vendor organization and has ultimate responsibility for a client's entire experience with that vendor. May have a portfolio of clients and be accountable for the revenue, profitability and success of those customer relationships.
$160,110 / year median in Massachusetts
+2% projected growth
Job Description
Clinical Change Maker (Master's or Licensed Clinician) Not Every Clinician Is Built for This Work. Maybe You Are. Some clients eagerly engage in treatment. Others have spent years navigating serious mental illness, trauma, systemic barriers, and disappointment. They may be hesitant, guarded, or difficult to engage. We are looking for a clinician who sees opportunity where others see obstacles. Our outpatient behavioral health program serves adults living with serious and persistent mental illness (SPMI). We are seeking a skilled Master's-level or Licensed Clinician who is passionate about recovery-oriented care and has the experience, creativity, and resilience to engage clients who need more than traditional outpatient therapy. This clinical role that combines individual services, group development and facilitation, community engagement, and relationship-building. If you thrive in a flexible environment, enjoy building something meaningful, and are committed to serving some of our community's most vulnerable individuals, we'd love to meet you. What You'll Do Clinical Services Maintain an outpatient caseload of adults with serious and persistent mental illness. Provide individual therapy, assessment, treatment planning, and crisis intervention as needed. Engage clients who may be ambivalent about treatment, difficult to reach, or have a history of inconsistent participation. Utilize recovery-oriented, person-centered, and trauma-informed approaches. Group Development & Leadership Design, recruit for, launch, and facilitate therapeutic groups that address client needs and interests. Develop strategies to improve participation and retention. Foster safe, engaging, and inclusive group environments. Track outcomes and participation to support program growth and effectiveness. Collaboration & Documentation Complete timely and accurate documentation that meets agency, regulatory, and payer requirements. Participate in interdisciplinary team meetings and consultations. Coordinate care with providers, families, community partners, and support systems when appropriate. Help identify innovative approaches that improve engagement and outcomes. What Makes You Successful in This Role You are: Comfortable working with complex mental health presentations and challenging clinical situations. Skilled at building trust with individuals who may initially be resistant to treatment. Organized enough to balance clinical care, documentation, group facilitation, and outreach. Self-directed and able to manage your schedule while meeting program expectations. Creative, persistent, and willing to try new approaches to engagement. Energized by meaningful work and committed to helping individuals move toward recovery. Qualifications Required Master's degree in Social Work, Counseling, Psychology, Marriage & Family Therapy, or a related behavioral health field. Eligibility for independent or supervised clinical practice in Massachusetts. Experience providing outpatient behavioral health services. Experience facilitating or leading therapeutic groups. Strong clinical documentation skills. Valid driver's license and reliable transportation, as applicable. Preferred LICSW, LMHC, LMFT, LADC, or comparable Massachusetts licensure. Experience working with adults diagnosed with serious and persistent mental illness. Familiarity with recovery-oriented, trauma-informed, and evidence-based treatment approaches. Experience with client engagement, outreach, and motivational interviewing. Schedule & Flexibility Availability may include: Daytime hours After-school and early evening hours Occasional nights Optional weekend availability The schedule provides flexibility while supporting client access to care and group programming. Take advantage of our phenomenal benefit package that includes Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays just to name a few and our competitive salary of $65,000 - $80,000/year , salary is based on experience and licensure. Why This Role Matters The clients we serve have often been told "no," fallen through the cracks, or struggled to find providers willing to stay engaged through difficult moments. The right clinician won't just provide therapy. They'll create opportunities for connection, build community through groups, inspire hope, and help individuals take meaningful steps toward recovery. If you're looking for work that challenges you, rewards you, and genuinely changes lives, we'd like to talk with you. Apply today and bring your clinical expertise where it can make the greatest impact. At Center for Human Development (CHD) Care Finds a