VoC Program & Insights Manger

Description Robert Half's marketing & creative client is seeking a VoC Program & Insights Manager for a 3+ month contract in the Greater Boston area to cover an employee leave (potential to extend). This is a hybrid, 40-hour-per-week opportunity; candidates must be willing and able to work onsite 3 days/week. This role leads the client's Voice of Customer (VoC) program and delivers actionable insights to support business strategy and improve customer experience.

Key Responsibilities:

+ Oversee and optimize day-to-day VoC program operations + Analyze customer, operational, and market data for trends and opportunities + Support customer segmentation and integration of insights across teams + Lead or assist with market research, competitive analysis, and vendor management + Collaborate with internal teams and external vendors to inform strategic decisions Requirements + Degree in management, communications, analytics, or related + 3-5+ years of experience in VoC/CX program management, data insights, or analysis + Proficiency with Medallia or VoC/CX platforms + Strong program management and data analysis skills + Experience in professional services or financial services preferred + Familiarity with research methodologies and tools (e.g., Qualtrics, SurveyMonkey, Excel, Tableau, Power BI, or related) + Excellent organizational, communication, and collaboration skills Innovation starts with people.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .