Worcester RISE for Health is seeking a dedicated, empathetic, and highly skilled Legal Program Coordinator to support our community legal clinics and client outreach efforts. This role is central to bridging language gaps, managing intake workflows, and delivering accessible, high-quality community support. The ideal candidate brings a strong commitment to immigration law and immigrant rights, exceptional interpersonal communication skills, and the technical aptitude to maintain intake systems efficiently. Ideal for individuals working towards/exploring immigration law careers or passionate about supporting immigrant communities. Haitian-Creole Speaker is strongly preferred. Key Responsibilities Program Coordination & Intake Operations Manage incoming client intake forms, ensuring data accuracy and prompt entry tracking in Microsoft Excel. Perform regular client outreach and follow-up via phone and or in person to assess needs, gather preliminary information, and schedule clinic appointments. Coordinate logistics for legal clinics, including scheduling staff, volunteers, attorneys, and client arrival timelines. Maintain clean record-keeping systems to monitor clinic capacity and client follow-up actions. Close collaboration with multiple immigration attorneys, paralegals, community experts. Language Access & Interpretation Provide live, real-time spoken interpretation between English and Haitian Creole during client consultations, intake calls, and legal clinic sessions. Support team members by translating written outreach materials or intake notes as needed. Clinic Operations & Community Engagement Staff and coordinate weekend legal clinics, serving as the primary point of contact for arriving clients and community partners. Build trust with community members by delivering compassionate, culturally responsive service during intake and follow-up conversations. Collaborate with internal staff, legal partners, and volunteers to ensure smooth clinic workflows. Ethical Practice & Trauma-Informed Care Maintain strict confidentiality standards regarding sensitive client legal status, personal identifiers, and case details. Apply trauma-informed care principles during all client interactions, demonstrating deep empathy, patience, and awareness when serving individuals with extensive trauma histories. Qualifications Bachelor's degree or equivalent combination of education and relevant experience required.

Language Proficiency:

Fluency in English is required; native or professional fluency in Haitian Creole is strongly preferred (specifically with strong oral interpretation skills). Spanish and Portuguese are also helpful.

Mission Alignment:

Passion for immigration law, community advocacy, and serving diverse immigrant populations.

Stakeholder Engagement & Professionalism:

Proven ability to engage comfortably and professionally with a wide range of individuals—from recent arrivals navigating complex crises to immigration attorneys and municipal leaders.

Technical Skills:

Proficiency in Microsoft Excel for data entry, filtering, record maintenance, and tracking intake status.

Communication & Interpersonal Skills:

Excellent phone etiquette, active listening skills, and the ability to communicate empathetically with individuals facing complex legal challenges.

Trauma-Informed Experience:

Experience working with vulnerable populations or individuals with extensive trauma histories.

Availability:

Must be available to work flexible hours, including required weekend shifts for scheduled legal clinics.

Organizational Ability:

High attention to detail with the ability to manage multiple client records and follow-up schedules efficiently.

Job Types:

Full-time, Part-time Pay:

$21.00 - $24.00 per hour

Education:

Bachelor's (Preferred)

Language:

Haitian Creole (Preferred)

Work Location:

In person