Director Customer Programs and Solutions - Customer Policy & Solutions - Akron FirstEnergy Headquart

JOB DESCRIPTION

FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (

NYSE:

FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. This is a full-time, on-site position located in one of the FirstEnergy locations in: Akron, OH; Greensburg, PA, Reading, PA; Holmdel, NJ, Fairmont, WV and Frederick, MD. This position is within the FE Pennsylvania organization and reports to the President, FE Pennsylvania.

Key responsibilities include:

Strategic Leadership

• Develop and FirstEnergy's enterprise strategy for customer programs, distributed energy resources (DERs), electrification, virtual power plants (VPPs), demand flexibility, and emerging customer energy solutions.
• Identify opportunities to leverage customer participation to support grid reliability, affordability, resiliency, peak demand management, and evolving system needs.
• Serve as the company's business lead for customer-facing grid modernization initiatives, ensuring alignment between customer needs, regulatory requirements, and utility operational objectives.
• Build a multi-state roadmap for customer program expansion across FirstEnergy's operating companies. Regulatory Strategy & Program Development
• Lead development of regulatory filings, business cases, testimony support, and stakeholder engagement associated with customer programs and grid flexibility initiatives.
• Partner with Regulatory Affairs, Rates, Legal, Engineering, Operations, and State Leadership teams to secure program approvals and cost recovery mechanisms.
• Represent FirstEnergy before public utility commissions, state agencies, consumer advocates, legislators, and industry stakeholders.
• Monitor evolving state and federal policies affecting electrification, DERs, demand response, customer affordability, and grid modernization. Virtual Power Plants & Grid Flexibility
• Lead strategy, design, procurement, implementation, and evaluation of virtual power plant (VPP) programs and customer flexibility initiatives.
• Develop frameworks for utilizing customer assets, including thermostats, electric vehicles, batteries, solar, and smart appliances, to provide grid value.
• Collaborate with Transmission, Distribution, and Planning organizations to identify opportunities w customer programs can support reliability, congestion relief, peak demand reduction, and infrastructure optimization.
• Establish methodologies to evaluate customer flexibility performance and program value. Electrification & Transportation Programs
• Lead customer electrification strategies including electric vehicles, managed charging, fleet electrification, school bus initiatives, and other beneficial electrification programs.
• Oversee design and delivery of EV customer programs across residential, commercial, fleet, and public sector markets.
• Develop partnerships with automakers, charging providers, fleet operators, technology vendors, academic institutions, and industry organizations.
• Identify innovative solutions supporting transportation electrification while ensuring cost-effectiveness and customer value. Distributed Energy Resources & Emerging Technologies
• Guide evaluation and deployment strategies for DERs including solar, battery storage, managed charging, demand response, and transactive energy solutions.
• Assess technology trends and market developments to identify opportunities for customer program innovation.
• Support integration of customer resources into broader utility planning and operational strategies. Program Portfolio Management
• Oversee a portfolio of customer programs across multiple states, customer segments, and regulatory jurisdictions.
• Establish performance measures related to participation, customer benefits, grid impacts, operational outcomes, and regulatory commitments.
• Ensure programs are delivered efficiently, effectively, and in compliance with commission orders and company objectives.
• Drive continuous improvement through lessons learned, pilot evaluations, and performance analytics. Vendor & Partner Management
• Lead procurement and management of consulting firms, implementation contractors, technology vendors, software providers, and research partners.
• Negotiate contracts, establish performance expectations, and ensure accountability for deliverables and program outcomes.
• Foster strategic relationships with industry organizations, technology providers, OEMs, research institutions, and market stakeholders. Cross-Functional Leadership
• Build strong partnerships across Customer, Engineering, Rates, Regulatory, Legal, Distribution, Transmission, Planning, Operations, Information Technology, and External Affairs teams.
• Translate technical, regulatory, and operational requirements into actionable customer program strategies.
• Lead matrixed teams to complex, multi-year initiatives spanning multiple business functions.
• Drive alignment among stakeholders with differing priorities while advancing enterprise objectives. Financial Management
• Manage multi-million-dollar program and consulting budgets.
• Develop bu To view the full job description please use the link below.

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