Position Summary:

The Economic Growth Program Manager is a high performer responsible for delivering excellent technical expertise to Chamber members while implementing the organization's business growth services, programs, and initiatives to drive success of area businesses. A proven Subject Matter Expert, this individual is a key member of the Chamber's Economic Growth team, who reports directly to the VP of Economic Growth.

Organizational Values:

Passionately pursue excellence. Foster belonging. Find an optimal solution. Focus on member service. Complete accountability.

Essential Responsibilities:

1. Overall program, event, and speaker strategy. 2. Event facilitation and coordination. 3. DBE Certification program oversight and portfolio management. 4. Business Assistance. 5. Community and ecosystem engagement. Achieving Essential Responsibilities 1. Manages Chamber programming as assigned, such as West Michigan Minority Contractors, Diverse-Business Certifications, Small Business Week Kickoff, and Business Growth Workshops. 2. Provides vision and direction to colleagues regarding event themes and topics related to business needs and trends. 3. Manages Chamber CEO and Management Roundtable process. 4. Provides technical assistance to businesses through coaching and 1:1 consultation. 5. Attends community networking events to connect with current and prospective members and serves on community boards/committees as an active leader within the greater community. 6. Works with event speakers to facilitate programs and meet objectives. 7. Attends internal meetings to ensure all aspects of events and programs are accounted for. 8. Develops run of show and drafts program scripts for designated events, alongside Chamber Marketing team. 9. Actively demonstrates commitment to the Chamber's vision, mission, and organizational goals. 10. Acts as a champion for EOS both internally and externally.

Non-Essential Responsibilities:

11. Assists events team with space set up for various events and programs. 12. Other duties as assigned.

Supervision Received:

General Direction:

Plans and arranges own work. Uses a wide range of procedures to accomplish assigned objectives. Takes on program details with little or no direction or oversight with a full understanding of the Chamber's scope of solutions.

Supervisory Responsibilities:

No direct supervisory responsibilities of staff. Provides team and thought leadership within Economic Growth Department and larger Programs and Services team.

Education & Experience:

1. Bachelor's degree in Business Management, Hospitality and Tourism Management, Marketing Management or similar 2. At least 5 years professional experience and two (2) years of experience in Program Management.

Other Knowledge, Skills & Abilities:

1.

Technical Skills:

Ability to use Microsoft Word, Teams, PowerPoint and Excel. 2.

Interpersonal Skills:

teamwork, negotiation, emotional intelligence, active listening. 3. Must possess background and experience working with business leaders. 4. Must have customer service and problem-solving skills, ability to utilize and develop best practices. 5. Must be comfortable speaking to groups and communicating both verbally and in writing. 6. Must be able to multitask and collaborate with internal and external colleagues. 7. Must have strong decision-making skills and the determination to see projects through to the end (execute VP and Director's visions). 8. Must have a growth mindset and willingness to learn new skills and build on already established expertise. 9. Ability to exercise independent judgment with minimal supervision. 10. Ability to assess situations and envision solutions that will meet the member needs. 11. Must be comfortable working extended hours, including some nights and weekends, if needed. 12. Must be able to travel, mostly regionally. 13. CRM experience. 14. Strong detail orientation.

Core Competencies:

1.

Accountability:

Acceptance of responsibility and one's own actions. 2.

Customer Orientation:

A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction. 3.

Organized:

Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing. 4.

Relationship Building:

Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers. 5.

Time Management:

Ability to effectively utilize available time for the completion of necessary job tasks.

Pay:

$55,000.00 - $62,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person