Program Specialist

To apply, please submit your resume and cover letter. Missoula Housing Authority (MHA) MHA is one of the largest public housing authorities in Montana and is recognized as a progressive, forward-thinking agency that creatively implements services and uses innovative development financing. MHA believes access to attainable homes for everyone is a community responsibility and a basic human right. Since 1978, MHA has worked every day to create as many housing options as possible for our community. MHA's mission is brought to life by 49 employees and contractors who work with a $30M budget and oversee more than $165M in assets in the Missoula area. MHA is recognized by Missoula Job Service Employers' Council as the Small Business 2025 Employer of the year.

THE OPPORTUNITY MHA

is seeking a detail-oriented and service-driven Program Specialist to support the administration of our HUD-assisted housing programs. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and enjoys balancing technical compliance with meaningful customer interaction. As a key member of the team, you will work directly with applicants, participants, and landlords—guiding them through program requirements, ensuring compliance with federal regulations, and helping families access stable housing. You'll play an important role in maintaining program integrity while delivering a positive and supportive experience for the community we serve. This position offers a meaningful opportunity to build expertise in housing programs, develop strong professional skills, and contribute to work that has a direct impact on individuals and families in Missoula. What You'll Do Support Applicants & Determine Eligibility Review and process program applications with accuracy and care Verify eligibility (income, household composition, background checks) in accordance with HUD guidelines Conduct applicant interviews and clearly explain program requirements, rights, and responsibilities Manage Vouchers & Participant Records Issue Housing Choice Vouchers and lead participant briefings Perform annual recertifications to ensure continued eligibility Maintain accurate, up-to-date participant records to support compliance and audits Ensure Property & Program Compliance Coordinate inspections to confirm properties meet HUD standards Partner with landlords and tenants to resolve deficiencies in a timely manner Maintain thorough documentation to ensure regulatory compliance Maintain Compliance & Reporting Ensure adherence to HUD regulations, Fair Housing laws, and internal policies Assist with reporting on occupancy, voucher utilization, and program performance Collaborate with internal and external partners to maintain program accountability Deliver Excellent Customer Service Serve as a trusted point of contact for participants and landlords Respond to inquiries, resolve concerns, and provide clear guidance Manage caseloads and support participants throughout program participation Data & Documentation Management Maintain accurate and confidential participant files Perform data entry, system audits, and quality control checks Collaborate & Grow Work cross-functionally with inspection, finance, and compliance teams Participate in training and professional development to stay current on regulations

WHAT YOU'LL BRING SKILLS & STRENGTHS

Strong attention to detail and organizational skills Ability to interpret and apply complex regulations Excellent communication and customer service skills Strong time management and ability to prioritize competing tasks Sound judgment and professionalism in sensitive situations Proficiency in Microsoft Office and database systems Ability to adapt to changing policies and program requirements

REQUIRED QUALIFICATIONS

Bachelor's degree in Business, Public Administration, or a related field OR High school diploma/GED with 2+ years of relevant experience (housing, social services, compliance, property management, or customer service) Valid Montana Driver's License (or ability to obtain) Reliable transportation Strong computer skills, including a typing speed of at least 50 WPM

PREFERRED QUALIFICATIONS

Experience working directly with the public in a service-oriented role Experience with housing programs, compliance, or government regulations Experience handling confidential information with discretion Familiarity with housing management software (e.g., Yardi or similar systems) Bilingual skills are a plus

PREFERRED KNOWLEDGE

(But not required) HUD programs and applicable federal, state, and local regulations Fair Housing and landlord-tenant laws Business communication and standard office practices Why Join Us? Make a real difference in people's lives Work in a mission-driven, team-oriented environment Gain valuable experience in housing and public service Opportunities for learning, growth, and professional development

Benefits Salary:

$43,680-$54,080 ($21-26/hr) DOE The listed salary range reflects a starting point for this position. Final compensation will be determined based on experience, skills, and overall fit, with opportunities for growth over time.

Health, Dental & Vision Insurance:

MHA covers 70% of premiums

Retirement:

7% employer contribution w/optional employee contribution

Life & Disability Insurance:

Employer-paid life, short-term disability, long-term disability, and AD&D Paid Time Off 15 days of vacation (increases after 3 years) 12 days of sick leave 11-12 paid holidays 3 days of bereavement leave Additional Benefits Parental leave and workplace accommodations Cost-of-living salary adjustments PLSF Student Loan Forgiveness after 120 payments Professional development, including ongoing learning and credentialing support Work Schedule Monday-Friday, 8:00 AM - 5:00 PM Flexible scheduling options may be available Work Environment & Physical Demands This position operates in a professional office environment with a mix of desk-based work, communication, and coordination tasks Regular use of standard office equipment, including computers, phones, and printers Frequent interaction with a diverse range of individuals, including in fast-paced or occasionally sensitive situations May require prolonged periods of sitting, as well as occasional standing, walking, and reaching Occasional light lifting and carrying of items up to 10 pounds

EQUAL OPPORTUNITY EMPLOYER MHA

is committed to creating an inclusive workplace that reflects the communities we serve. We encourage applications from candidates of all backgrounds, including those with lived experience of housing instability. MHA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.