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Program Coordinator, Residential Services
Job
Northern Human Services
Conway, NH (In Person)
$47,029 Salary, Full-Time
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Job Description
GENERAL SUMMARY
Under general direction from Supervisor and in accordance with applicable policies and procedures, the incumbent is responsible for the functioning of residential and outreach services within a given catchment area to include individual placements, program development and personnel supervision.ESSENTIAL JOB FUNCTIONS
- Demonstrates an understanding of the Agency's vision and mission, communicates it to staff and acts in accordance with it
- Consistently acts with honesty and integrity, while demonstrating strong commitment to quality services and the interests of individuals served
- Effectively performs job requirements and develops competencies as necessary to perform the job
- Oversees, coordinates and maintains the residential records
- Monitors house operating budget(s)
- Assumes responsibility for the maintenance of the residences
- The Residential Services Manager is on call outside of regularly scheduled shifts for issues related to staffing call outs or changes as needed.
- Works with Case Manager/Service Coordinator on the periodic review and refinement of Individual Treatment Plan/ISA for each resident.
- Maintains an awareness of and utilizes other community resources as consumer needs indicate
- Ensures that residences meet all applicable standards for licensure & certification
- Assures quality of care for all residents
- Assures adequate staffing coverage for individuals served
- Hires, trains and supervises staff; evaluates staff performance
- Conducts at least monthly staff meetings
- Gathers verification proofs for residents of HUD funded homes, contacts potential residents that are on waitlist when there is a vacancy in the home, arrange house visits/tours with potential residents
- Attends all meetings that are assigned by Area Director
- Directly supervises; Residential Team Leads and Residential Advisors.
OTHER DUTIES AND RESPONSIBILITIES
- Acts as a positive role model for individuals served, community and staff
- Able to assign responsibilities, provide support, motivation and constructive feedback, while ensuring accountability and quality services
- Maintains a flexible, positive approach to problem solving and decision-making
- Manages the stress of competing demands with working independently and efficiently
- Provides transportation for persons served as required, which may include transporting in employee's personal vehicle
- Knowledge of boundary issues, as well as human and civil rights and the importance of confidentiality regarding persons served
- Performs other duties as assigned
SKILLS/EXPERIENCE/TRAINING REQUIRED
- Bachelor's degree in Human Services and minimum two years of prior work experience or equivalent combination of education and experience
- Knowledge of the role of providing residential services
- Effective spokesperson possessing the ability to edit written text to ensure a clear, constructive, concise and accurate message
- Must possess a valid driver's license and have access to a reliable and insured vehicle in which one or two consumers can be transported daily
- Moderate computer skills including the ability to navigate MS Word, Excel, Outlook and Agency Systems as required