GENERAL SUMMARY

Under general direction from Supervisor and in accordance with applicable policies and procedures, the incumbent is responsible for the functioning of residential and outreach services within a given catchment area to include individual placements, program development and personnel supervision.

ESSENTIAL JOB FUNCTIONS

Demonstrates an understanding of the Agency's vision and mission, communicates it to staff and acts in accordance with it
Consistently acts with honesty and integrity, while demonstrating strong commitment to quality services and the interests of individuals served
Effectively performs job requirements and develops competencies as necessary to perform the job
Oversees, coordinates and maintains the residential records
Monitors house operating budget(s)
Assumes responsibility for the maintenance of the residences
The Residential Services Manager is on call outside of regularly scheduled shifts for issues related to staffing call outs or changes as needed.
Works with Case Manager/Service Coordinator on the periodic review and refinement of Individual Treatment Plan/ISA for each resident.
Maintains an awareness of and utilizes other community resources as consumer needs indicate
Ensures that residences meet all applicable standards for licensure & certification
Assures quality of care for all residents
Assures adequate staffing coverage for individuals served
Hires, trains and supervises staff; evaluates staff performance
Conducts at least monthly staff meetings
Gathers verification proofs for residents of HUD funded homes, contacts potential residents that are on waitlist when there is a vacancy in the home, arrange house visits/tours with potential residents
Attends all meetings that are assigned by Area Director
Directly supervises; Residential Team Leads and Residential Advisors.

OTHER DUTIES AND RESPONSIBILITIES

Acts as a positive role model for individuals served, community and staff
Able to assign responsibilities, provide support, motivation and constructive feedback, while ensuring accountability and quality services
Maintains a flexible, positive approach to problem solving and decision-making
Manages the stress of competing demands with working independently and efficiently
Provides transportation for persons served as required, which may include transporting in employee's personal vehicle
Knowledge of boundary issues, as well as human and civil rights and the importance of confidentiality regarding persons served
Performs other duties as assigned

SKILLS/EXPERIENCE/TRAINING REQUIRED

Bachelor's degree in Human Services and minimum two years of prior work experience or equivalent combination of education and experience
Knowledge of the role of providing residential services
Effective spokesperson possessing the ability to edit written text to ensure a clear, constructive, concise and accurate message
Must possess a valid driver's license and have access to a reliable and insured vehicle in which one or two consumers can be transported daily
Moderate computer skills including the ability to navigate MS Word, Excel, Outlook and Agency Systems as required

SUPERVISORY RESPONSIBILITY

Residential Advisors and others as assigned

Pay:

$22.61 per hour

Benefits:

403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Parental leave Vision insurance

Work Location:

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