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Job Description
Program Manager Pyramid House Foundation Orange, NJ Job Details Full-time $65,000 - $75,000 a year 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Leadership training provided Career development plan Vision insurance Qualifications Teamwork Program management Team leadership Social service program staff supervision Care documentation Criminal Justice Driver's License Supervising experience Data management Organizational skills Full Job Description Job Overview The Program Manager is a leadership role and the operational hub connecting our reentry housing, NJLEAD grant programming, NJ Youth Justice Commission Transitional Housing program, Housing Supports case management, and Brick City Candy social enterprise — ensuring quality service delivery, regulatory compliance, and program sustainability across all reentry programs.
KEY RESPONSIBILITIES 1.
Housing Supports Program — Case Management & Enrollment Growth Serve as the primary case manager for all NJ Family Care Housing Supports Program clients, completing assessments, developing individualized housing stabilization plans, and delivering required touchpoints per MCO authorization requirements. Conduct Level of Need Assessments for all enrolled clients; maintain documentation in HMIS consistent with DMAHS requirements. Actively identify and enroll eligible clients, including current reentry residents and prior program participants. Build and maintain working relationships with all five credentialed MCO partners (Aetna, Fidelis Care, Horizon, UnitedHealthcare, Wellpoint) to ensure timely authorizations, accurate monthly billing, and clean claims. Coordinate warm handoffs, reauthorizations, and transitions as clients achieve housing stability. 2. Reentry Housing Programs — Oversight (Orange & Edison) Oversee day-to-day operations of both reentry homes, including the NJLEAD program and NJ Youth Justice Commission Transitional Housing Grant, ensuring compliance with all grant requirements, occupancy targets, and resident program expectations. Manage bed assignments, resident onboarding, and transitions; maintain occupancy records and report to the CEO. Ensure all grant-eligible beds are occupied and that monthly billing is submitted accurately and on time. Coordinate with property owners/managers on maintenance and facility matters at both locations. Foster a trauma-informed, supportive environment in both homes, establishing clear expectations and accountability structures for residents. Track resident outcomes including housing retention, employment, program completion, and recidivism indicators. 3. NJLEAD Grant Program — Compliance & Reporting Manage all programmatic compliance requirements of the NJLEAD grant, including data tracking, outcome reporting, and deliverable timelines consistent with the grant agreement. Coordinate wraparound supports for NJLEAD participants including peer navigation, transportation assistance, and Healing Circles. Prepare and submit required grant reports to the funder; maintain organized records of program activities, participant files, and expenditures. Maintain collaborative relationships with
NJDOC/NJLEAD
representatives, respond to compliance review requests promptly, and identify opportunities for continued or expanded grant funding. 4. Brick City Candy — Operational Oversight Provide management oversight of Brick City Candy operations, ensuring the social enterprise functions as both a viable business and a meaningful reentry employment and training program. Coordinate production schedules, inventory, and fulfillment, working with reentry participants engaged in the enterprise. Support marketing and sales efforts, including business relationships developed through media exposure and community partnerships. Track business performance metrics and report to the CEO; identify opportunities to grow revenue and expand participant engagement. 5. Administration, Data & Compliance Maintain accurate participant records across all programs; ensure confidentiality and HIPAA compliance. Prepare regular program performance reports for the CEO covering all program areas. Support budget monitoring; flag variances and contribute to financial sustainability planning. Participate in community coalitions, funder meetings, and public events representing the organization's programs.
QUALIFICATIONS
Required Bachelor's degree in social work, human services, public health, criminal justice, nonprofit management, or a related field; OR equivalent combination of education and direct experience. Minimum 3 years of experience in program management, case management, or social services, with demonstrated supervisory or leadership responsibilities. Knowledge of the reentry population and the barriers faced by individuals returning from incarceration, including housing instability, employment barriers, and behavioral health needs. Demonstrated ability to manage multiple programs simultaneously with strong organizational skills and attention to detail. Experience with Medicaid-funded programs or managed care billing strongly preferred; candidates with comparable regulated service delivery experience and a demonstrated ability to learn complex compliance systems quickly will also be considered. Proficiency in case management documentation, data tracking, and reporting; experience with HMIS or comparable database systems strongly preferred. Valid driver's license and reliable transportation for travel between Orange and Edison sites. Strong written and verbal communication skills; ability to represent the organization professionally with funders, MCO partners, and community stakeholders. Preferred Master's degree in social work (MSW), public administration, or related field. Licensed Social Worker (LSW or LMSW) or eligibility for licensure in New Jersey. Experience with NJ Family Care / Medicaid Housing Supports Program or similar Housing First models. Experience managing or supporting a social enterprise or workforce development program. Lived experience with the criminal justice system — we strongly encourage individuals with personal reentry experience to apply. Bilingual (English/Spanish) a plus.
GROWTH & CAREER PATHWAY
• This role is designed to grow with the organization. As programs expand and the Program Manager transitions from direct service delivery to supervising case management staff, compensation will increase to reflect that elevated scope and responsibility. Pyramid House Foundation is committed to promoting from within and investing in our team's professional development — including support for licensure, certifications, and leadership training. We see the Program Manager as a key part of our long-term organizational leadership.
HOW TO APPLY
To apply, please submit a resume and a cover letter describing your experience managing multi-program environments and your connection to the reentry mission. Applications from individuals with lived experience in the criminal justice system are strongly encouraged and will be given serious consideration. Submissions may be sent to . We are an Equal Opportunity Employer committed to building a diverse and inclusive team. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.
Pay:
$65,000.00 - $75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
