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Job Function:

Data Analytics & Computational Sciences Job Sub Function:

Data Science Portfolio Management Job Category:

People Leader All Job Posting Locations:

Raritan, New Jersey, United States of America Job Description:

We are searching for the best talent for a Vice President, Customer Engagement Strategy and Transformation, located in Raritan, New Jersey or Horsham, Pennsylvania. About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https:

//www.jnj.com/innovative-medicine

Purpose:

The VP, Customer Engagement Strategy and Transformation will set the strategy and execution of the global Customer Engagement Strategy (e.g.

CONNEXT CRM

Program, Generative Engine Optimization, Content Management System) for J&J Innovative Medicine to drive competitiveness, execution and optimization of IM Customer engagement efforts. This includes defining the use cases, identifying the fit for purpose customer engagement capabilities, scaling these capabilities across TAs, and operationalizing the next generation of customer engagement capabilities across the Global Commercial Strategy Organization (GCSO). In addition, this leader will steer the Customer Engagement Strategy) across regions, functions, influencing budget and delivery, including governance to ensure efficient, synergistic and effective implementation across regions. The leader will be accountable for the Customer Engagement Transformation roadmap for IM Commercial, provide strategic leadership, and drive enterprise-level initiatives and other customer engagement product development and deployment. The VP, Customer Engagement Transformation will be responsible for continual innovation in customer engagement, including external ecosystem partnerships with tech partners, customers and driving customer centricity and engagement efforts across GCSO...