Posting Details Interviews are anticipated to be conducted within two weeks of closing date. This job posting may be used to fill multiple vacancies. The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire. Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employees continuous growth and wellness. Why does the job exist? The Program Manager, Specialized Behavioral Health (BH) Services will: Coordinate and oversee specialized services within the New Mexico crisis system of care as well as support for additional adult behavioral health services programs; Develop, plan, and execute a variety of projects critical to the development and improvement of the crisis no system of care and the closed loop referral system for behavioral health providers; Track contract deliverables, maintain documentation, project management and coordinate between providers, Behavioral Health Services Division (BHSD) and fiscal staff; Facilitate and coordinate communication between stakeholders to ensure access to service and quality oversight; Conduct outreach to build capacity through community connections; Work directly with behavioral health providers to support service provision; Manage, analyze and evaluate complex social services to ensure quality outcomes; Provide technical assistance in the specified adult behavioral health program areas to include site visits. How does it get done? The Program Manager, Specialized BH Services is responsible for: Project management of multiple initiatives, evaluating complex issues and impacting project delivery/completion; Facilitating communication between BHSD, crisis and community partners; Monitoring project progress, flagging emerging needs or gaps and coordinating adjustments to project plans with input from internal consultation and collaboration; Consulting with internal and external partners to collect service performance data, preparing summary reports and coordinating provider follow-up to support quality monitoring processes and to support stakeholders with opportunities for improvement in their service provision; Sustaining and engaging in appropriate professional communication with stakeholders, peers, providers and others in a timely fashion, to include phone calls, messages, emails and filing of reports; Coordinating logistics for meetings, workgroups and technical assistance sessions; Supporting consistency in communication materials, timelines and deliverable tracking. Who are the customers? Health Care Authority (HCA) and Behavioral Health Services Division (BHSD) program managers; Vendors contracted with BHSD; Crisis Providers and Agencies; Constituents of New Mexico receiving specialized behavioral health services. Ideal Candidate Health Care Authority (HCA) and Behavioral Health Services Division (BHSD) program managers; Vendors contracted with BHSD; Crisis Providers and Agencies; Constituents of New Mexico receiving specialized behavioral health services. Minimum Qualification Bachelor's Degree in a relevant field of study from an accredited college or university and two (2) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. Employment Requirements Must possess and maintain a valid Driver's License. Must obtain a Defensive Driving certification. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive personal computer and phone usage with extended periods of sitting. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Jolene Jaffa, (505) 690-9920. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.