Analytics Full Job Description Urban Upbound Jobs-Plus Intake Coordinator Background:

Founded in 2004, the mission of Urban Upbound is to provide residents of public housing neighborhoods the tools and resources needed to achieve economic mobility and self-sufficiency, and to break cycles of poverty. Urban Upbound advances its mission through five integrated programs: employment services, financial counseling, youth development/college and career access, the Urban Upbound Federal Credit Union, and community revitalization services. Jobs-Plus is a proven place-based employment program designed to increase the earnings and employment of working age public housing residents. Jobs-Plus uses a three pronged approach which includes: employment-related services; financial incentives that make work pay; and community supports for work, the strengthening of social ties among residents and community stakeholders to support residents' job preparation and work efforts.

Position Description:

Reporting to the Assistant Director, the Intake Coordinator oversees the engagement of members in the Jobs-Plus program to ensure members are connected to program services. Also, the Intake Coordinator provides general office support and customer service to unemployed and employed residents of public housing.

Responsibilities:

Helping customers navigate the enrollment process and entering intake forms into a database; Scheduling a high volume of appointments and following up on \"no-shows\"; Providing general information regarding program objectives, services and requirements via phone, email, social media, and in-person walk-ins; Managing multiple program calendars; Ordering supplies, and issuing work- orders to facilities management personnel; Maintaining an organized system of tracking, monitoring, and prioritizing tasks and projects; Creating, updating and/or maintaining organized intake files and program records; Assisting with preparing workshops materials (e.g. photocopying, collating, stapling, etc.); Working proactively and taking initiative to support the varying needs of the team and senior leadership; and Other tasks as assigned by the Assistant Director and Urban Upbound leadership.

Qualifications:

High School Diploma or GED required. Associate's Degree preferred. 1-2 years of work experience in an office setting Proficient in MS Word, Internet-research, Google Apps, and social media tools Strong project management skills, including managing competing priorities and meeting deadlines Computer proficiency in Microsoft Office, Google Does, Internet Research, and social media Outcomes-driven, strong analytical skills with experience using data to inform programmatic decisions Urban Upbound | 20 Highly motivated, with proven capacity to work independently, take initiative , and thrive in high-paced entrepreneurial environment Flexible, with availability to work a weeknight and occasional Saturdays Passion for social justice Urban Upbound is an equal opportunity employer and welcomes candidates of all backgrounds.

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Computer skills: 1 year (Preferred) Ability to

Relocate:

Long Island City, NY 11101: Relocate before starting work (Required)

Work Location:

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