Program Specialist, Customer Experience

Program Specialist, Customer Experience

Job Description:

Customer Experience Program Specialist Cincinnati, OH Build an Aviation Career You're Proud Of At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. As a Customer Experience Program Specialist, you'll support the successful delivery, performance, and financial health of long‑term engine maintenance agreements within the MRO business. It blends data analysis, customer engagement support, and cross‑functional coordination to ensure customer commitments are met and program profitability is optimized. The analyst acts as a key partner to Customer Experience Program Manager, Customer Solutions, Finance, and Customer Service teams. What you'll do: Data Analysis & Reporting Collect and analyze data to create standardized reports, dashboards, and visualizations for monitoring program KPI's Customer Engagement & Program Support Partner with Program Leaders to track performance, identify trends, and recommend improvements to meet customer needs. Support Customer Experience Program Managers in delivering high‑quality customer experience through timely reporting, issue resolution, and proactive communication. Maintain strong working relationships with customer representatives and internal stakeholders. Process Optimization & Tool Management Create standardized templates and dashboards to improve workflow and Customer Programs operations. Ensure data accuracy and integrity. Perform targeted data analysis as needed to support sector initiatives Customer Contract & Commercial Support Interpret maintenance service agreements (license and repair agreements, etc.) and ensure internal teams understand contractual obligations. Prepare program status reports, performance reviews, and commercial summaries for internal leadership and customer meetings. Cross-functional Collaboration Work with internal teams and other analytics resources to align on Analytics strategies Partner with Customer Solutions, Supply Chain, Engineering, and Finance to ensure alignment on program requirements and customer expectations. Track and escalate risks related to cost, schedule, material availability, or contract compliance. Facilitate internal readiness for upcoming shop visits, including configuration reviews, work-scope planning, and cost modeling. Basic Qualifications Bachelor's degree in Business Management, Finance, Analytics, or related field 2 or more years of experience as an analyst in multiple business disciplines including working with Excel, Power BI/Tableau, SQL, and ERP systems (SAP, Oracle, or similar). 2 or more years of interpreting technical and commercial contract language. Desired Skills Experience in aerospace, aviation, or MRO operations (engine MRO strongly preferred). Experience with engine maintenance programs (CFM, GE, Pratt & Whitney, Rolls Royce, etc.). Knowledge of engine shop visit processes, work-scope planning, and cost drivers. Project management or continuous improvement experience (Lean, Six Sigma). Excellent communication and stakeholder management skills. Benefits that make life better: Comprehensive Healthcare 401(k) with 100 company match; up to 5 vested Paid Time Off starting on day one Bonus opportunities Health

• & Dependent Care Flexible Spending Accounts Short
• & Long-Term Disability Life & AD&D Insurance Learning & Training opportunities LI-KH1 Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field.

Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us. Inclusivity Is Our Standard It is StandardAero's policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture. Now (Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of ) Now Job Info Location Cincinnati, Ohio, United States Type Permanent Company Details StandardAero 6710 N. Scottsdale Rd. Suite 250 Scottsdale, Arizona 85253 USA standardaero 248 Open Jobs Available StandardAero Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our...

Benefits:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health
• & Dependent Care Flexible Spending Accounts
• Short
• & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Supported Manufacturers:

We are OEM-authorized for all of the products that we support. CFM GE Aerospace Honeywell LHTEC Pratt & Whitney Rolls-Royce Safran Siemens Vericor Dassault Falcon Embraer Boeing Bombardier Learjet Airbus Helicopters Cesna Gulfstream Bell Hawker Beechcraft Dassault, Bombardier, Gulfstream, Beechcraft, Embraer, Boeing, Airbus, Bell, Leonardo, Sikorsky Leading provider of maintenance, repair and overhaul (MRO)

• Engine repair, overhaul and assembly
• Component repair and overhaul, manufacturing
• Avionics upgrades
• Airframe repair, overhaul and paint
• Interior completions
• Engineering services

Airlines & Fleets:

CFM56-7B, LEAP-1A/1B, CF34, JT15D, PT6A, PW100, PW150, AE

3007, RB211-535 and

APUs Business Aviation:

Airframe MRO, APUs, CFE738, HTF7000,TFE731, PW300,PW500,

Speyand Tay Components & Accessories:

Extensive engine and LRU component repair and overhaul, manufacturing and repair development capabilities

Military Helicopters & Energy:

F110, J85, F100, F135, AE 1107, AE

2100, T56, CT7, PT6B/T, PW200, M250/RR300, Arriel, Bell, Airbus, Chinook, Lynx, LM1600 & SGT-A05 and propeller repair