About the

Position:

Efficiency Services Group, LLC is a group of energy professionals who believe that every customer should have access to excellent energy efficiency programs to help economize their energy use - no matter how remote their location. Every utility, large and small, should be able to offer a comprehensive portfolio of effective programs and services to their customers, no matter what their specific challenges may be. We believe that excellent energy-efficiency programs bring value to the community! Job Summary The Program Coordinator II coordinates with utility clients, utility customers, and internal teams to support the successful delivery of programs and projects. This position is responsible for program implementation and execution while maintaining effective client coordination, communication, and collaboration. The Program Coordinator II provides technical and program assistance to ESG client utilities and their customers, including processing forms and rebates for energy efficiency services and programs, preparing activity reports and other contractual deliverables, and providing administrative support as needed. Working with a greater level of independence and responsibility, the Program Coordinator II helps ensure program requirements and procedures are followed, customer and client needs are addressed in a timely manner, and deliverables are completed accurately. This position develops and maintains a strong understanding of client programs, goals, and expectations and contributes to strong working relationships with ESG's utility contacts and the broader internal team. This role builds on prior experience in program administration, reporting, or financial tracking. Training is provided in ESG systems and assigned utility programs. Responsibilities Provide technical and program support to client utilities, their customers, and contractors with a greater level of independence and program knowledge. Process rebate forms and support the administration of utility energy efficiency programs. Review rebate applications and perform accurate data entry for utility energy efficiency programs. Provide front line assistance to customers, contractors, and client utility staff, answering questions and resolving program-related issues via phone and email. Assist with phone coverage for ESG client utilities during business hours (8:00 am - 5:00 pm PT Monday through Friday). Complete monthly data verification to ensure program data is accurate, complete, and consistent. Generate accurate monthly utility activity reports and maintain utility budget trackers to meet established deadlines. Identify and help resolve discrepancies or issues related to program data, rebate processing, and program administration. Maintain accurate and organized records for program documentation. Support effective communication and coordination with client utility contacts and internal ESG staff. Perform other duties as assigned Supervisory Responsibilities None Skills High attention to detail in data entry, verification, reporting, and documentation. Ability to work independently while contributing effectively within a collaborative team environment. Confidence in identifying issues, developing solutions, and resolving routine program and customer concerns. Strong interpersonal skills with a genuine interest in helping others. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills, including the ability to effectively respond to customers, contractors, and utility staff. Excellent organizational skills and attention to detail. Strong time management skills with the ability to manage multiple responsibilities, varying timelines, and changing priorities. Strong analytical and problem-solving skills. Ability to prioritize tasks and exercise sound judgment in determining when issues require additional support or escalation. Ability to learn and apply assigned program requirements and procedures, drawing on relevant prior experience. Ability to accurately prepare reports, verify program data, and maintain budget tracking information. Proficient with Microsoft Office Suite or related software. Team-oriented mindset with the ability to contribute to a positive and productive workplace culture. A sense of humor and grace, which makes you an excellent collaborator.

Requirements Education and training:

High School Diploma (or equivalent). At least three years of experience in program administration, project coordination, or a related position, or equivalent demonstrated experience independently performing comparable responsibilities. Relevant experience should include implementing program requirements, preparing recurring reports, or maintaining and verifying financial records or budget trackers. Strong computer skills required, particularly in Microsoft Office Suite, including Outlook, Excel, and Word. Excel skills should include sorting and filtering data, using basic formulas, and checking records for accuracy. Demonstrated proficiency with computers and standard office equipment.

Desired Attributes Education and training:

Associate degree in business, relevant business certification, or related education. Familiarity with Teams, OneDrive, Dropbox, and other software. Familiarity with databases, accounting software, or other systems used in program administration. Interest in energy efficiency and sustainability. Experience with utility, energy efficiency, solar, or rebate programs is preferred. Typing speed of 40 wpm or higher. Spanish language proficiency. Physical Demands Prolonged periods sitting/standing at a desk and working on a computer. Ability to meet basic physical demands of travel, if necessary. Travel Travel is expected to be infrequent or not at all for this position, at a maximum of less than 3% of working days but may occasionally be required. Benefits Retirement Benefits Robust 401k plan with employer contributions. Health and Wellness Benefits This position is eligible for medical, dental, vision, long term disability and group term life. Holiday and PTO We believe that time away from work is a necessary part of a healthy lifestyle. When rested and energized, team members do better work. ESG provides full time staff with 12 paid holidays per year (all federal holidays plus the day after Thanksgiving), and a PTO plan that starts at an accrual rate of four weeks per year. Mobile Device Reimbursement For qualifying positions, ESG provides up to $45/month of reimbursement for mobile phone expenses, prorated for part-time employees. Equal Employment Opportunity Employer Thank you for considering Efficiency Services Group in your job search. Efficiency Services Group is a wholly owned subsidiary of Pioneer Utility Resources, Inc. and is committed to employing a diverse workforce. Pioneer, together with its subsidiaries, is an equal employment opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, national origin, mental or physical disability, marital status, uniformed services status, sexual orientation, gender identity or genetic information. No application will be rejected as a result of a disability that, with reasonable accommodation, does not prevent performance of the essential job duties. Job classification at-will, full-time, non-exempt (overtime eligible)

Pay:

$23.00 - $26.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Retirement plan Application Question(s): Briefly describe a program or administrative process you have managed independently. What were you responsible for, and how did you keep the work accurate and on schedule? How have you used Excel or similar tools to organize information, prepare reports, or track financial information? Please include the features or functions you regularly use. Describe a time you identified an error or discrepancy in an application, report, or financial record. What steps did you take to resolve it? A cover letter, while not required, will ensure that your application receives maximum review. In your, attached, cover letter, please briefly describe (a) what interests you about working with ESG., and (b) how your experience in program administration, utility or energy services, reporting, or financial tracking has prepared you for this position. Thank you!

Education:

High school or equivalent (Required) Ability to

Commute:

Hillsboro, OR 97124 (Required)

Work Location:

In person