IDD Program Director

IDD Program Director Position Summary The IDD Program Director provides strategic leadership and operational oversight of a rapidly growing program for Aging with Comfort's Intellectual and Developmental Disabilities (IDD), Intellectual Disabilities and Autism (ID/A), Developmental Disabilities (DDD), and Office of Developmental Programs (ODP) service lines. This role ensures regulatory compliance, drives program quality, leads staff development, and oversees all aspects of service delivery and performance. A key responsibility of this role is program growth and service quality. The IDD Program Director is directly accountable for increasing census, strengthening referral pipelines, and actively participating in sales and business development initiatives. This includes building strong relationships with clients and family members, Supports Coordinators, community partners, and stakeholders to expand Aging with Comfort's presence and impact. The Director supervises the IDD Specialist team and oversees quality management (QM), state reporting, education, audits, incident management, and continuous improvement initiatives. As a leading provider of non-medical home care and IDD support services since our establishment in 2014, we have earned the trust and affection of our participants and caregivers by delivering quality care for their loved ones throughout Pennsylvania and Delaware.

• Key Responsibilities Program Leadership & Oversight Provide day‑to‑day leadership for all

IDD/DDD/ODP

programs, ensuring high‑quality, person‑centered services. Supervise, mentor, and support IDD Specialists and DSP staff. Oversee implementation of ISPs, service delivery expectations, and health/safety requirements. Ensure program operations align with ODP regulations, waiver requirements, and internal policies. Lead program expansion efforts, including new service lines, partnerships, and referral pathways.

• Program Growth, Sales & Census Development Drive census growth through proactive outreach, relationship‑building, and referral development.

Participate in sales initiatives, including meetings with SCOs, referral sources, and community partners. Develop and execute strategies to increase billable hours and expand service utilization. Track growth metrics and adjust strategies to meet or exceed program targets. Represent Aging with Comfort in the community to strengthen brand visibility and trust. Collaborate with leadership to develop marketing and outreach plans that support program expansion.

• Quality Management (QM) & Compliance Lead the agency's Quality Management (QM) plan for IDD programs, including data tracking, analysis, and performance improvement.

Oversee compliance activities, documentation accuracy, and adherence to ODP standards. Ensure EVV compliance remains at or above required thresholds; implement corrective actions when needed. Review and approve incident reports; oversee follow‑up, corrective actions, and trend analysis. Serve as the primary liaison for ODP monitoring, licensing reviews, and quality audits. Ensure staff maintain required certifications, including Certified Investigator status where applicable.

• State Reporting, Audits & Program Evaluation Complete and submit all required ODP, DHS, and state-level reports accurately and on time.

Lead preparation for state audits, licensing inspections, and compliance reviews. Conduct internal audits of documentation, service delivery, and program performance. Evaluate program outcomes, identify gaps, and implement improvement strategies. Maintain expertise in ODP regulations, policy updates, and best practices.

• Staff Development & Supervision Provide direct supervision to IDD Specialists, including coaching, training, and performance evaluations. Support DSP onboarding, competency development, and ongoing training needs. Ensure staff understand ISP requirements, documentation expectations, and person‑centered practices. Address performance concerns and implement corrective action when necessary.
• Client & Staff Scheduling Oversight Oversee scheduling processes to ensure adequate staffing and consistent service coverage. Support IDD Specialists in resolving scheduling challenges and maintaining continuity of care. Monitor caseload distribution and staffing patterns to ensure efficiency and quality.
• Community Engagement & Relationship Management Build and maintain strong relationships with Supports Coordinators, SCO leadership, referral sources, and community partners. Attend community events, resource fairs, and IDD‑related activities to promote the program. Represent Aging with Comfort professionally and strategically to support growth and visibility.
• Client Advocacy & Support Promote and protect the rights, preferences, and needs of individuals served. Support individuals and families in navigating resources, services, and community opportunities. Collaborate with interdisciplinary teams to ensure holistic, person‑centered support.
• Administrative & Operational Responsibilities Ensure accurate, timely documentation in HCSIS and other electronic systems. Oversee incident management processes, including investigations and corrective actions. Provide guidance and support during after‑hours escalations when staff require leadership input. Travel as needed for home visits, meetings, audits, and community events.
• Required Background & Experience Master's or Bachelor's degree preferred; Associate's degree or 60+ credits with extensive IDD experience considered.

Minimum 3-5 years of experience in IDD services, including supervisory or program management responsibilities. Strong knowledge of ODP regulations, waiver requirements, and Incident Management. Certified Investigator certification preferred; willingness to obtain required. Demonstrated leadership, communication, and organizational skills. Experience with

HCSIS, EVV

systems, and compliance reporting. Valid Driver's License, reliable transportation, and ability to pass all required clearances. Willingness to travel and work flexible hours based on program needs.

• Schedule Monday-Friday, daylight hours.

Flexibility for occasional evenings or weekends based on program needs. Not part of the on‑call rotation, but expected to be available for guidance during escalations requiring leadership support.