Regional Program Manager, Northeast

Position :

Regional Program Manager, Northeast Classification :

Non-exempt, full-time

Work Environment :

Remote, preference for the Northeast region (including all New England states, New York, and northern New Jersey)

Position Reports To :

Program Director About PALS Programs PALS is a growing nonprofit that creates inclusive camp experiences for individuals with and without Down syndrome. Our programs are led by young, inspiring volunteers and have been designed to change attitudes, transform lives, and inspire a world of belonging. As an organization committed to a more inclusive world, we recognize the importance of having our community reflect the areas we serve. The need for young people - both with and without Down syndrome to find connection and purpose— is more important now than ever. Position Overview The Regional Program Manager, Northeast at PALS Programs oversees the program development and operational aspects of our camps in the Northeast region, ensuring that each program runs smoothly from enrollment to execution. This individual will be the direct manager of up to two regional coordinators, with additional roles possible dependent on organizational growth. This role is critical to the success of our mission, providing leadership across various functions, coordinating with other PALS employees, and ensuring an exceptional experience for all participants and staff.

Key Areas of Responsibility Operational Leadership:

Oversee the day-to-day operations of the regional team, ensuring seamless coordination with central staff and execution of all activities. Support and steward regional partnerships and university relationships to support our growing volunteer pipeline and participant needs. Manage the tracking and coordination of all key objectives and metrics, ensuring the accuracy of program enrollment, cancellation, waitlist placements and more. Ensure all programming schedules and budgets meet the highest standards of quality and safety in accordance with PALS policies. Manage operational budget for each program as well as any regional initiatives (recruitment, leadership gatherings, etc.) ensuring efficient use of resources and adherence to financial guidelines.

Program Growth & Development:

Build and maintain partnerships in the region to foster program growth and increase reach, including new university, programming, and volunteer partners. Identify & partner with key community stakeholders to engage new and unique participants in camp, particularly those identified by annual dashboard goals. Strategize and execute off-season events, such as alumni gatherings, recruitment fairs, and activity outings. Support the Advancement team by hosting fundraising events and meeting with local donors.

Team Supervision & Collaboration:

Supervise and mentor a regional team of up to two Program Coordinators, with additional roles possible dependent on organizational growth. Conduct quarterly performance evaluations and provide constructive feedback to team members. Foster a culture of collaboration and continuous improvement across the entire staff team, working alongside other regions as well as central and development teams.

Continuous Improvement:

Analyze annual performance and implement improvements to enhance PALS impact and overall mission alignment Support all on-site efforts, ensuring adequate staffing and support to enable successful and mission-aligned programs. Support the Program Director in strategic planning, problem-solving, DEIB learning, and other duties as assigned.