IBHS Case Manager (Pennsylvania) - Ownership, Impact, and Growth Make an impact on children and families while building a career. As an IBHS (Intensive Behavioral Health Services) Case Manager, you'll be the operational intersection for care: matching clinicians to client needs, resolving barriers fast, and promoting smooth, effective services. You'll have autonomy to solve problems day to day and a clear path to grow into leadership or clinical-operations roles. What You'll Contribute Care coordination with autonomy: Lead service planning, match clinicians to clients, and proactively resolve coverage or authorization issues before they become barriers.

Family partnership:

Serve as a primary point of contact-explain services, secure ROIs, keep families informed, and turn feedback into action.

Cross-team execution:

Collaborate with BHTs, BCs, MTs, and clinical leadership to align schedules, communicate changes, and keep cases moving.

Results and compliance:

Maintain clean, audit-ready records; track authorizations/productivity; anticipate renewals; support reviews and audits. How You'll Succeed Here Bias for action: You spot issues early, make informed decisions, and follow through without being micromanaged.

Systems thinking:

You create simple processes and checklists that prevent repeat problems.

Clear communication:

You set expectations, close loops quickly, and keep families and clinicians in sync.

Data-aware:

You monitor key metrics (productivity, utilization, auth timelines) and use them to guide decisions.

Growth and Development Skill-building:

Training in IBHS workflows, payer/authorization navigation, and family engagement.

Career paths:

Our growth comes from within!

Education support:

10%+ tuition reduction at partner institutions (Capella University, Chicago School of Psychology, Purdue Global).

Compensation & Benefits Pay:

$20.00/hour

Schedule:

Monday-Friday, 8:30 AM-4:30 PM (40 hours/week) Health & wellness: Medical, dental, vision

Financial:

401(k), HSA, FSA Time off: PTO, paid holidays

Tools:

Modern scheduling and case management systems; templates and dashboards to track authorizations and productivity

What You Bring Education:

High school diploma or GED required; bachelor's in a related field preferred

Experience:

3+ years of customer service; human services or healthcare admin strongly preferred Population exposure: Experience supporting individuals with disabilities, mental health needs, or challenging behaviors is a plus

Skills:

Strong independent problem solving, time management, organization, and written/verbal communication

Requirements:

Valid driver's license; comfort working within regulatory and company guidelines Apply Ready to lead with ownership and grow with us? Submit your resume!