Operations Manager - NAMI Pomona Valley About NAMI Pomona Valley i s an affiliate of

NAMI GLAC

, a 501(c)3 non-profit nonprofit that leads a network of grassroots chapters promoting peer-led mental health, recovery, and equity across LA County.

POSITION

Operations Manager (Part-Time)

Reports To:

Director of Chapter Services, NAMI Greater Los Angeles County (GLAC)

FLSA Status:

Hourly Hours & Rate:

Part-Time, 20 hours per week at $25-$32/hour, DOE. Hybrid.

Service Area:

Pomona Valley, Claremont, LaVerne and surrounding areas. Benefits

• $50/month internet and phone stipend
• 48 hours sick time per calendar year
• 12 paid holidays per year
• 2 weeks paid vacation
• Medical benefits package (includes Vision and Dental)
• 403(b) retirement plan About the Role The Operations Manager oversees day-to-day operations, supervises staff and facilitators, and ensures efficient delivery of high-quality mental health support, education and advocacy programs.

This position works closely with the Pomona Valley Board of Managers and community while maintaining alignment with

NAMI GLAC

standards. This role is critical to ensuring that individuals and families across the service area can reliably access free, high-quality mental health support. Success means programs run smoothly, staff feel supported, partnerships are strong, and participants receive excellent mental health support. Responsibilities

• Supervise and support a team of staff and volunteers, providing day-to-day guidance, schedule management, and performance feedback to ensure consistent, high-quality program delivery
• Provide training and onboarding for new staff and volunteers on established systems, tools, and protocols
• Implement operational procedures, workflows, and reporting processes, ensuring staff understand and follow organization-wide standards
• Directly perform program coordination and administrative tasks (scheduling, outreach, registration, reminders, materials, data entry) when needed, including serving as the primary coordinator for support groups and classes in chapters that do not yet have dedicated staff
• When launching new or small programs, act as the primary coordinator until there is sufficient volume to justify additional staff, ensuring all logistics, communications, and follow‑through are completed accurately and on time
• Participate in developing local chapter goals aligned with county-level

NAMI GLAC

strategic plan; monitor program metrics and flag issues, risks, and opportunities to the Director

• Meet regularly with Director of Chapter Services and attend monthly Pomona Valley board meetings; deliver project milestones and outcomes on deadline
• Ensure that programs fulfill grant deliverables, track grant outcomes, maintain required documentation and submit timely and accurate monthly program reports
• Monitor budget spending, process invoices and reimbursements, handle donations and deposits, and purchase/manage inventory to ensure alignment with approved plans
• Maintain accurate databases and records in CRM and other designated systems; ensure timely data entry for reporting
• Initiate outreach and build community partnerships; develop and maintain relationships with schools, clinics, hospitals, and social service agencies to expand program access
• Coordinate, lead and participate in outreach efforts, community events, and health fairs; oversee chapter website, social media, and newsletters
• Support chapter fundraising campaigns, strengthen donor and sponsor relationships, and maintain engagement through timely communication and impact updates Required Qualifications
• Experience supervising staff or leading teams in a nonprofit or community setting with attention to consistency and compliance
• Strong time management, organizational and coordination skills, with the ability to manage multiple stakeholders, programs and deadlines
• Experience with program planning and promotion, including participant engagement and recruitment
• Experience working with volunteers, including recruitment, training and retention
• Clear, professional communication skills with internal staff, external partners, and community members
• Proficiency with standard office and collaboration tools (Microsoft Office, Google Drive, email, spreadsheets, communication platforms)
• Knowledge of or ability to learn CRM systems (e.g., Bloomerang, Salesforce)
• Experience coordinating meetings and events using videoconferencing software (Zoom) and scheduling software
• Must live in Los Angeles County and can reasonably commute to and/or have strong ties within the service area of NAMI Pomona Valley (Pomona Valley, Pomona Valley, Claremont, LaVerne and surrounding areas.) Preferred Qualifications
• Engagement with NAMI programs and/or NAMI Pomona Valley membership
• Bilingual (e.g. English/Spanish) to serve Pomona Valley's diverse communities
• Relevant education, training, certification, or equivalent experience in nonprofit management, operations, social services, mental health advocacy, or a related field
• Bachelor's degree preferred; master's degree a plus in a related field. Equivalent experience will be considered
• Experience with community engagement, marketing, public presentations, newsletter campaigns and/or mental health advocacy
• Work independently, collaboratively and take initiative to adapt to and identify unmet needs Work Environment
• This role may require sitting, standing, walking, using a computer, attending off-site meetings or events, and occasionally lifting or transporting program materials.
• Ability to travel within the service area as needed, including transporting materials for programs and events. Mileage reimbursement is provided in accordance with organizational policy. Residence in the service area strongly preferred.
• Hybrid work environment, with regular on-site presence required for meetings, program enablement, outreach events, and operational needs.
• Maintain regular work schedule within normal

M-F/ 9-5

business hours with the ability to shift your work schedule as-needed to work occasional evenings and weekends for programs and events.

• This nonexempt role requires accurate recording of all hours worked and adherence to

NAMI GLAC

policies for remote work, timekeeping, and overtime approval.

• Adherence to

NAMI GLAC

Code of Ethics and Employee Handbook policies.

• Maintain a professional presence when representing NAMI GLAC, including attire appropriate to the setting and audience.

NAMI GLAC

is an equal employment opportunity employer.

NAMI GLAC

does not make employment decisions or discriminate based on protected characteristics including, but not limited to, race, color, religion, national origin, ancestry, marital status, sex, gender (including gender identity and/or gender expression), sexual orientation, age, physical or mental disability, veteran status, or genetic information as prescribed by applicable local, state, and federal law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. To Apply If you qualify, fill out this application form: https://forms.gle/93Vwf4QU4TpEJ2sW7 Once submitted and if qualified, we will be in contact with you. Please note that your submission will not be reviewed unless all required items are received. Applications will be accepted until this role has been filled. We strive for inclusivity, equity, and diversity by attracting extraordinary people from diverse backgrounds. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

Pay:

$25.00 - $32.00 per hour

Benefits:

403(b) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Pomona, CA 91766