Program Manager (Hotline) R&R - Orange/Long Beach Children's Home Society of California - 3.3 Orange, CA Job Details Full-time $1,460.16 - $1,708.19 a week 2 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Pension plan Work from home Vision insurance Qualifications Staff supervision Microsoft Excel Team supervision Bachelor's degree Attention to detail Organizational skills Project leadership Full Job Description Children's Home Society of California (CHS) is a multi-service, non-profit agency providing Early Learning and Education Programs in multiple counties in California. Come join our team and contribute your talents to supporting families, child care providers, and communities while we work together building brighter tomorrows for children today! CHS provides a robust benefits package, which includes: 100% employer paid medical, dental, and vision coverage for eligible employees and their eligible dependents; 10% employer paid pension plan contribution for eligible employees; monthly paid time off (PTO) accrual; 12 paid holidays; sick leave benefits; and much more.

COVID-19

considerations: CHS cares deeply about your health and safety. CHS has established health and safety procedures for all offices and follows local, state, and federal requirements. Work from home and hybrid schedules are available for some positions dependent on the job duties and responsibilities and are subject to applicable agency policies and procedures. This is a Full-Time, Exempt Position Under the supervision of Children's Home Society of California's (CHS) Program Administrator I, the Program Manager will:

• Carry out the activities of the Resource & Referral (R&R) Program
• Promote high-quality program standards, monitor quality assurance, and ensure contract compliance
• Plan, coordinate, and implement outreach activities for the R&R Program in Orange County and the Greater Long Beach area of Los Angeles County
• Provide technical assistance and resources to families and child care providers
• Ensure completion and submission of statistical data reports for Quality Assurance (QA) validation
• Represent CHS at designated community outreach events to inform professionals, providers, and families about CHS Early Learning and Education Programs
• Supervise, train, and evaluate R&R Program Specialist (Hotline) staff at the Orange and Long Beach offices
• Provide additional training and guidance to R&R Program Specialist (Hotline) staff at all sites
• Review data entry on the Child Care Eligibility List (CCEL) and NoHo R&R database to monitor quality assurance
• Conduct Hotline Monitoring calls and provide feedback to Program Specialists on ways to improve customer service
• As a member of CHS Management Staff, support the agency's mission, demonstrate leadership, and conduct oneself as a positive model for staff
• Maintain all records in a high-quality manner and within record protection, retention, and destruction guidelines
• Adhere to all agency policies and procedures, as well as applicable contractual and governmental regulations
• Work some evening and weekend hours as required
• Perform other duties and responsibilities as assigned

QUALIFICATIONS

• Bachelor's Degree in Human Services or Child Development field, or related field required
• Five (5) years of relevant post degree work experience required
• Prior non-profit experience preferred
• Demonstrated leadership and supervision abilities required
• Knowledge of community resources
• Demonstrated ability to work effectively with a wide variety of parents from diverse economic and ethnic backgrounds
• Ability to prepare and present effective written work, provide strong attention to detail, and produce error-free work
• Proactive professional with a strong work ethic and an ability to work both autonomously and collaboratively in a fast-paced environment
• Ability to work independently and be accessible during work hours, regardless of work location
• Excellent project management and organizational skills
• Ability to manage multiple projects and shift quickly between assignments with a flexible and positive attitude while meeting deadlines
• Proven ability to establish a rapport with parents, providers, and community organizations
• Demonstrated ability to exercise sound judgment
• Commitment to CHS's core mission and values, and an ability to model those values in relationships with colleagues and partners
• Excellent ability to communicate effectively, respectfully, and transparently with all levels of staff
• Bilingual skills in Spanish preferred
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to travel via air and surface transportation, including travel between multiple offices

SALARY SCALE

Entry level pay for this position is $1,460.16 per week; the full pay scale is $1,460.16 to $1,708.19 per week. Advancement on pay scale is based on qualifications, such as experience and education, and eventual job performance. Excellent benefits are provided including 100% employer paid medical, dental, and vision premium coverage for eligible employees and their eligible dependents and 10% pension plan contribution for eligible employees. For consideration, send a cover letter and resume.

CHILDREN'S HOME SOCIETY OF CALIFORNIA IS AN EQUAL OPPORTUNITY EMPLOYER SMOKE-FREE/DRUG-FREE WORK ENVIRONMENT

Job Type:

Full-time Pay:

$1,460.16 - $1,708.19 per week

Work Location:

In person