Quality and Services Assurance Officer

Introduction Are you an experienced professional with excellent communication skills? Do you excel at providing high-quality analysis and consultation in a fast-paced environment? If so, then apply now for an opportunity to use your skills with an organization that makes a difference. It is the mission of the Wisconsin Department of Justice (DOJ) to protect the public and ensure that justice is done. Click here to learn more about DOJ. The Division of Law Enforcement Services (DLES) Bureau of Training and Standards (TSB) coordinates a variety of criminal justice initiatives and serves as the staff of the Law Enforcement Standards Board (LESB). This bureau administers the programs of the LESB for certification of law enforcement, jail and secure detention officers; instructors; and of academies. Position Summary The Bureau of Training and Standards is currently looking for a Quality and Services Assurance Officer (Program and Policy Analyst-Advanced) to join our team. The position will direct the analysis, development and monitoring activities and make recommendations for policy enhancements and continuous improvement for LESB-certified academies. This position is headquartered at the Risser Justice Center located at 17 West Main Street, located in the award-winning city of Madison. Learn more about the area here: City of Madison. For more information, review the IS Business Automation Specialist position description. Salary Information The Program and Policy Analyst-Advanced position is in pay schedule 07 and pay range 03. The starting base wage will be between $35.00 - $43.00/hour ($72,800 - $89,440 annually). The starting pay will be determined depending upon experience and qualifications. Pay for current or former state employees will follow the provisions found in the State of Wisconsin Compensation Plan effective at the time of hire. A 12-month probationary period may be required. The State of Wisconsin offers amazing benefits, such as: Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, and nine paid holidays. Sick time that rolls over each year with no cap and may be used to pay for healthcare premiums in retirement. Affordable health insurance, dental, vision, life, and more. A top-notch retirement program and optional tax advantaged 457 retirement savings plan. A Well Wisconsin program, offering wellness tools and rewards to employees and spouses. To learn more about DOJ's total compensation package, please visit our Total Rewards Calculator! Job Details This position is eligible for remote work. DOJ offers hybrid remote/office work . If interested in remote work, this can be discussed in more detail during the interview process. The selected employee(s) must report to DOJ's office on the first day of employment. In addition, the employee may need to report to DOJ on short notice as operational needs require. High speed internet access will be required to meet needs of remote work. The Department of Justice does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9. A background check, including fingerprints, will be completed on applicants prior to selection. Qualifications Please clearly address the following in your resume and/or letter of qualifications: A minimally qualified must have experience with all of the following: Authoring professional documents or reports, such as manuals, policies, procedural documentation, and/or situational analysis. Analyzing current policies and procedures against other established standards, comparing governing rules and regulations to make recommendations to address quality assurance standards. Presenting complex or technical information in a variety of formats (e.g., verbal briefings, presentations, trainings) to internal and/or external stakeholders. In addition to the minimum qualifications, a well-qualified applicant will have professional experience in any of the following: Working with law enforcement or criminal justice training programs. Developing and revising current policies and procedures to address quality assurance standards. Leading a team and/or coordinating workflows in a formal role. How To Apply The steps to apply online are quick and easy! Your application materials, including your resume and letter of qualifications, are used during our evaluation process to determine your eligibility for further consideration. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. Be advised that there will be no opportunity to change your application materials once you have clicked "Submit." Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline. The WI Department of Justice is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. We appreciate the time and effort it takes to apply for positions. If any questions arise, please contact the DOJ Recruiter email at dojrecruiter@wisdoj.gov. For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page. Deadline to Apply The deadline to apply for this job announcement is Sunday, May 31, 2026, at 11:59pm .