Victim Services Coordinator Crisis Support Services of Nevada - 1.0 Reno, NV Job Details Full-time $58,000 - $62,000 a year 4 hours ago Benefits Mileage reimbursement Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Qualifications Computer operation Teamwork Program management Team supervision Volunteer management Program development Computer literacy Operations coordination planning Direct client contact Dispatching Volunteer coordination program management Collaborating with law enforcement agencies Volunteer coordination Typing Cross-functional collaboration Operations planning Full Job Description

POSITION SUMMARY

The Victim Services Coordinator coordinates the day-to-day activities of Crisis Support Services of Nevada's Victim Services Unit within the Community Programs division. The position helps ensure program goals, contractual and grant deliverables, service expectations, volunteer and intern activities; Campus Victim Advocacy services, community partnerships, and survivor-support functions are completed consistently and effectively. The Coordinator serves as a primary operational point of contact for Victim Services activities and works closely with the Director of Community Programs, Crisis Services, the Care Coordination Unit, volunteers, interns, SANE/CARE partners, campuses, law enforcement, healthcare organizations, and other community partners. The position supports both direct victim-service activities and the broader development of Community Programs, including volunteer and internship infrastructure, outreach, community engagement, program improvement, and coordinated service delivery. Essential Duties Coordinate day-to-day operations of Victim Services and support implementation of program goals, procedures, service standards, grant requirements, contractual deliverables, and assigned Community Programs initiatives. Coordinate Victim Services coverage and service readiness, including volunteer advocate schedules, forensic examination advocacy availability, program calendars, partner communication, and follow-up on missed or incomplete coverage. Work with Crisis Services and other designated partners to support continuity of 24/7 victim-service access and established dispatch processes. Recruit, onboard, coordinate, support, and retain Victim Services volunteers and Community Programs interns. Maintain schedules, training requirements, participation records, assignments, evaluations, and other required documentation; provide routine coaching and address participation or performance concerns in coordination with the Director of Community Programs. Coordinate the Campus Victim Advocacy program and help ensure required campus services and program goals are met, including appropriate advocate availability, student support, scheduled campus presence, outreach and awareness activities, partner meetings, referrals, documentation, and other commitments with TMCC, WNC, and participating partners. Provide and coordinate victim advocacy and survivor-support services within the established scope of the program, including crisis support, safety planning, information and options, resource navigation, forensic examination support, follow-up, referrals, and connection to appropriate internal or community services. Maintain relationships and routine communication with

SANE/CARE

partners, campuses, law enforcement, hospitals, multidisciplinary teams, victim-service organizations, and other community partners. Participate in meetings, outreach, awareness activities, community events, and collaborative initiatives representing CSSNV and Community Programs as assigned. Coordinate Victim Services documentation, program data, activity tracking, volunteer and intern records, inventory, required reports, and grant or contract deliverables. Monitor completion and accuracy, identify gaps or trends, and escalate concerns to the Director of Community Programs as appropriate. Support development and continuous improvement of Victim Services and Community Programs, including procedures, volunteer and internship programs, training resources, outreach initiatives, community partnerships, awareness campaigns, program evaluation, and opportunities to expand or strengthen services. Collaborate with the Crisis Contact Center, Care Coordination Unit, Quality and Training, and other CSSNV programs to maintain clear referral, handoff, documentation, escalation, and follow-up processes for individuals receiving services across multiple programs. Support sexual assault and other victim-service access pathways by providing subject matter expertise, program coordination, training support, resource information, and escalation assistance while working collaboratively with Crisis Services staff responsible for contact center operations. Participate in scheduled direct-service, advocacy, outreach, campus, or program coverage as assigned and provide support during periods of increased operational need. Assist with community education, public awareness, outreach, program promotion, development activities, and preparation of information for funders, community partners, and organizational reporting as assigned. Demonstrate a commitment to CSSNV's mission of crisis intervention, suicide prevention, victim support, and compassionate service. Provide services in a professional, respectful, trauma-informed, and non-judgmental manner. Maintain accurate and timely documentation in required systems. Adhere to organizational policies, procedures, confidentiality requirements, grant requirements, and applicable program standards. Participate in required training, coaching, supervision, and quality improvement activities. Support team operations and coverage needs as assigned. Minimum Qualifications Bachelor's degree in social work, psychology, human services, criminal justice, public administration, or a related field; or at least two years of relevant experience in victim services, crisis services, advocacy, human services, community programs, volunteer coordination, or a related field. Experience coordinating programs, services, volunteers, interns, community activities, client services, or other operational responsibilities. Knowledge of or ability to develop knowledge of victim advocacy, trauma-informed services, sexual assault response, domestic violence, stalking, interpersonal violence, and community resources. Ability to coordinate multiple activities, schedules, partners, deadlines, documentation requirements, and program deliverables. Ability to work effectively with survivors, volunteers, interns, community partners, multidisciplinary teams, and staff across organizational programs. Ability to communicate clearly and effectively, both verbally and in writing. Ability to type and engage simultaneously in a fast-paced environment. Ability to manage multiple tasks and systems at once. Basic computer proficiency and ability to learn internal systems. Ability to maintain professionalism, appropriate boundaries, confidentiality, and sound judgment. Ability to work independently and as part of a team. Ability to work a flexible schedule, including occasional evenings, weekends, community events, campus activities, or assigned program coverage. Must pass State and Federal criminal background checks.

Preferred Qualifications:

Experience in victim services, sexual assault advocacy, domestic violence services, crisis intervention, or another community-based support program. Experience coordinating volunteers, interns, student placements, or community-based workforce programs. Experience with Campus Victim Advocacy, higher education partnerships, SANE/SAFE/CARES programs, multidisciplinary teams, or coordinated community response systems. Experience monitoring grant or contract deliverables, program documentation, performance measures, data, or reporting requirements. Prior experience in a crisis contact center, crisis hotline, victim-services program, or information and referral service. College coursework or a degree in psychology, social work, criminal justice, human services, public administration, nonprofit management, or a related field. Experience working with individuals experiencing crisis, trauma, victimization, or other high-stress situations.

Pay:

$58,000.00 - $62,000.00 per year

Benefits:

403(b) Dental insurance Employee assistance program Health insurance Mileage reimbursement Paid time off Vision insurance

Work Location:

Hybrid remote in Reno, NV 89501