OAG - Child Support | Child Support Officer III-IV | 26-0469

Between $4,128.08 and $4,712.00 Per Month Position range in Bell County $3,609.00

• $6,625.00 Per Month OAG
• Child Support | Child Support Officer III-IV | 26-0469 ATTORNEY

GENERAL OF TEXAS

Occupation:

Detectives and Criminal Investigators

Location:

Temple, TX

• 765042273 Positions available: 1 Job #: 17006584

Source:

WorkInTexas

Posted:

04/24/2026

Updated:

04/27/2026

Expires:

04/28/2027

Web Site:

WorkInTexas Onsite /

Remote:

Selection Required

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

00057897 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Help for . Please paste the following URL into a browser to view the entire job posting in the

CAPPS Career Section:

https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057897 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the emotional involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties (CSO II only)
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as neededResearches case information on the computer including ChAMPMaintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states' IV-D regulationsAssesses child support cases to determine the appropriate case actionExplains Child Support Program policies, procedures, and regulations to customersResponds to customer inquiries and complaintsAssesses the validity of complaints against the IV-D program with impartialityServes as Notary PublicPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityCSO IV•All of the above for CSO III, plus:

Resolves complaints concerning case statusAs team leader, assigns and monitors work of assigned staffSupervises office staff in the absence of the office manager and/or supervisor

Qualifications:

Child Support Officer (CSO)

III:

Education:

Graduation from high school or equivalent

Education:

Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist

Experience:

One (1) year of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialistKnowledge of Investigative practices and techniquesSkill in interviewing and negotiatingSkill in using a personal computer for word-processing and data entry/retrievalSkill in basic mathematical computationsSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 25%Child Support Officer (CSO)

IV:

All the above minimum qualifications for a

CSO III, PLUS

:

Experience:

One (1) additional year of full-time as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.

PREFERRED QUALIFICATIONS

Education:

Graduation from an accredited four-year college or university

Knowledge:

Investigative practices and techniques

Other Language:

Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

THE OAG IS AN EQUAL OPPORTUNITY

EMPLOYER