Day Program Supervisor

Benefits:

Dental insurance Health insurance Tuition assistance Vision insurance DePaul Community Resources seeks a Full-time (37.5 hour workweek) Day Program Supervisor in the Fishersville office location.

JOB SUMMARY

The Day Program Supervisor oversees the daily operations of the Day Support Program by providing direct supervision, guidance, and performance management to Direct Support Professionals. This position ensures that individuals with developmental disabilities receive high‑quality, person‑centered services through effective staff leadership, accurate documentation, and adherence to regulatory requirements. The Day Program Supervisor coordinates service planning, monitors individual progress, and maintains communication with families, referring agencies, and care providers. This role is responsible for staff training, scheduling, problem‑solving during program activities, and ensuring all program records, reports, and billing are completed accurately and on time. The position promotes professionalism, teamwork, and service excellence while supporting the overall functioning and compliance of the Day Support Program.

SUPERVISION RECEIVED AND EXERCISED

The Day Program Supervisor supervises the Direct Support Professionals and reports directly to the Day Program Manager.

ESSENTIAL FUNCTIONS AND DUTIES

This list is not exhaustive or all-inclusive of job responsibilities. The time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts management's right to assign other responsibilities to this job or reassign them elsewhere at any time. Supervise, coach, and support Direct Support Professionals to ensure consistent, high‑quality, person‑centered services. Provide ongoing training and mentoring to DSPs in communication, behavior support, and daily program practices. Monitor DSP performance through regular observations, feedback sessions, and documented evaluations. Train new staff in the required documentation for the programs, services, and goals of the individuals served Create and manage staff schedules, assignments, and daily coverage to maintain required ratios and smooth program operations. Ensure DSPs accurately complete documentation, including daily notes, incident reports, and progress tracking. Inform the Day Program Manager of any issues that arise. Complete all required yearly training by December of each year. Screen referrals and submit them to the Day Program Manager for approval, and coordinate admissions Consult with referring agencies, care providers, and residential social workers regarding individual progress, needs, and service coordination. Develop service plans for each individual using information from individual and team observations and input, and through the completion of assessment materials. Ensure service plans are completed on time and are an accurate representation of the individuals' learning and assistance needs Initiate and coordinate individual service plan meetings as needed Report on individual progress, needs, and behaviors at Annual and Quarterly meetings as scheduled Intervene and guide DSPs as individual emergencies arise Provide mentoring services (training and personal care) with individuals as needed Meet all paperwork, reporting, and deadline requirements

Complete:

Release of Information forms, Human Rights Forms, Emergency Medical Forms Complete discharge summaries as required. Forward charts to be closed to the Quality Improvement within 30 days of discharge Enter billing in extended by Wednesday weekly. Review DSP progress notes and observe individual/staff interactions in order to teach DSPs how to teach skills to individuals effectively. Complete Annual Reviews, Quarterly Reviews, and progress notes and data sheets after assessing the individual's status and forward them to the referring agency. Audit individual charts periodically for completeness and ensure required annual forms are updated and filed. File and mail quarterly reports as required. Assist the Finance Department in tracking and resolving billing problems Lead team meetings and communicate program updates, expectations, and policy changes clearly to DSP staff. Address staff performance deficiencies and workplace conflicts in a timely and professional manner, implementing corrective actions in accordance with organizational policies and procedures Conduct and document monthly Day Support Program smoke alarm and fire drill tests Monitor program supplies and equipment needs, ensuring timely ordering and inventory management to support daily operations

KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS REQUIRED

Knowledge, skills, abilities, and other characteristics or KSAOs are attributes needed to perform a job that is demonstrated through qualifying training, education, and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.

Knowledge of:

Office and records administration techniques and procedures The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Microsoft Office Word, Outlook, SharePoint, Teams, and virtual meeting applications such as Zoom, Webex, Google Meet DePaul's policies, procedures, and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS and DMAS Relevant policies, procedures, and strategies to promote the safety and protection of people, data, and property Methodologies and resources used to assess the needs of the listener or audience to share information or engage in ongoing communication Skill/Ability to: Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Verbal and written communication and body language that conveys information, ideas, or inquiries effectively and concisely that purveys professional composure, emotional intelligence, thoughtfulness, patience, and respect amidst change, ambiguity, and within the daily trajectories of work Use standard office equipment such as telephone, calculator, printer, scanner, cellular phone, tablet, computer, shredder Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Collect and analyze data Develop and maintain professional working relationships and appropriate boundaries with individuals served, coworkers, community partners, and business associates Work collaboratively within a team environment and build strategic relations with community partners, coworkers, management, and business associates Communicate effectively in both oral and written form Make arithmetical computations Operate a personal computer with a general understanding of MS Office Suites, virtual meeting software, the Internet, and department or program-specific software Observe and evaluate service plan objectives for individuals served Analyze and prepare concise and accurate documents, reports, and correspondence Effectively market the programs and services of the department Train others Assist with the general upkeep and cleaning of office areas and agency vehicles Exercise sound judgment and critical thinking in decision-making and solving various work-related situations Learn and comply with policies, procedures, and guidelines established by DePaul, professional organizations, governing agencies, and local laws, statutes, regulations, codes, and standards related to the area of responsibility Read and understand information and ideas presented in writing

Other Characteristics:

Demonstrate self-awareness, ongoing self-evaluation, and a commitment to being part of a diverse, equitable, respectful, and inclusive workplace where all people are valued Demonstrate professional composure in difficult and stressful situations Demonstrate the FIRST (fairness, integrity, respect, safety, trust) values in the daily trajectories of work Demonstrate professionalism regarding access to sensitive and confidential information related to employees, clients, and business records, with no disclosure to others without needing to know

MINIMUM REQUIREMENTS TO APPLY

A minimum of a Bachelor's degree in a human services field and at least three years of experience serving individuals with Intellectual and/or Developmental Disabilities is required; case management or service coordination experience and previous supervisory experience are preferred. A human services field may include social work, psychology, sociology, counseling, psychiatric or vocational rehabilitation, special education, and gerontology. Additional degrees related to a human services field may be considered after a review of the college transcript. An equivalent combination of education and experience may be considered.

WORK ENVIRONMENT

The work environment characteristics described herein represent those an employee encounters while performing the position's essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work, the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however, daily work hours will vary. Completion of job duties outside of normally scheduled hours may be required. Work is subject to frequent interruptions, and noise levels vary by location.

PHYSICAL REQUIREMENTS

The physical demands described herein are representative of those that an employee in this position must meet, with or without reasonable accommodations, to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position, effective communication and seeing or hearing verbal cues. Walking for up to two-thirds of the time, sitting up to two-thirds of the time, bending/stooping for up to two-thirds of the time, lifting/pushing/pulling no more than twenty pounds, and minimal unassisted lifting associated with the job duties are required. When accessing various locations, the incumbent must climb stairs and ramps. This position requires driving to various locations, approximately twenty-five to thirty percent of the employee's working time. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.

SPECIAL REQUIREMENTS AND QUALIFICATIONS

The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing, funding, or regulatory agencies; documentation of a PPD test, chest x-ray, or screening from a qualified medical professional indicating the absence of TB; and criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.

NOTE:

This description provides information on the essential functions of the designated job and the general nature and level of work associated with it. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given. DePaul is an equal opportunity employer and E-Verify participant.

Pay:

$28.03 - $30.03 per hour